Technology Support Analyst

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Key Objective

To support and maintain the technology platforms and data ecosystems that enable efficient, accurate, and compliant service delivery across regional operations in the Americas (AMR) and Latin America (LAR).

Job Summary

The Technology Support Analyst is responsible for the day-to-day administration, support, and continuous improvement of the digital platforms and workflows underpinning regional service delivery. Acting as the primary point of contact for platform-related issues within the AMR/LAR regions, you will ensure system integrity, data quality, and user access are maintained to the highest standards.

In this role, you will partner closely with operational teams across diverse corporate real estate functions to resolve technical issues, manage approval workflows, and govern user data—ensuring that collaborative platforms (such as Smartsheet and SharePoint) remain reliable, compliant, and fit for purpose at all times.

Key Responsibilities

Systems Analysis & Support

• Perform daily preventative maintenance monitoring across all active digital trackers, Smartsheet workspaces, and SharePoint platforms
• Triage, troubleshoot, and resolve user-submitted support tickets across all supported operational processes and work applications
• Act as the regional subject matter expert, assisting non-technical users in navigating digital workflows and tools
• Identify, document, and escalate system bugs or recurring performance issues to senior engineering and product teams

Data Quality Management

• Process data correction requests across all active trackers and submission workflows to ensure reporting accuracy
• Maintain and update reference data, dropdown configurations, and metadata properties across platforms to reflect current operational requirements
• Perform routine data audits to ensure alignment with regional data governance and compliance policies
• Assist regional teams with bulk data uploads, formatting, and initial data verification

Licenses & Access Management Support

• Process user access and platform license requests, ensuring timely and accurate provisioning in accordance with security protocols
• Maintain meticulous records of all access grants, permissions, and license allocations in line with governance requirements
• Conduct regular access reviews to ensure permissions are up to date and revoke access for offboarded users

Skills & Capabilities

• Analytical Problem-Solving: Strong analytical mindset with the ability to diagnose technical and data-related issues across complex digital workflows
• Organization: Highly organized with the ability to manage multiple concurrent requests and prioritize effectively in a fast-paced environment
• Attention to Detail: Meticulous approach to data validation, user record management, access provisioning, and system auditing
• Communication: Clear and professional communication skills, with the ability to translate technical instructions into simple guidance for non-technical users
• Language Proficiency: Bilingual proficiency in English and Spanish is highly preferred (Portuguese is considered a strong asset) to support regional users across AMR and LAR
• M365 Tools: High proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, and MS Lists
• Collaborative Platforms: Strong proficiency in Smartsheet (sheets, forms, reports, dashboards) is considered a distinct advantage

Experience & Qualifications

• 1–3 years of prior experience in a technical support, system administration, data analyst, or IT-adjacent operational support role
• Demonstrated experience working with global or cross-regional teams in a multicultural, multinational corporate environment
• Experience working with ticketing systems (e.g., ServiceNow, Jira, or custom support queues) is a plus
• Bachelor’s degree in any discipline (a degree in Information Systems, Computer Science, Business Analytics, or a related technical field is considered a strong advantage)

Location:

On-site –Heredia,CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico aHRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.