Nodal Maintenance Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Nodal Maintenance Manager - JLL

JLL is hiring a Nodal Maintenance Manager to Support State-of-the-Art Delivery Stations!

JLL is hiring a Nodal Maintenance Manager to support state-of-the-art delivery stations! The Nodal Maintenance Manager delivers Material Handling and Industrial Automation services in a 24x7 logistics environment across 113 sites in North America, with a primary focus on reliability engineering and program management execution. The Nodal Maintenance Manager position is an onsite role requiring onsite presence. This position is responsible for ensuring service levels as described in the Master Work Order and measured by Key Performance Indicators while working closely with the account's program management lead. The Nodal Maintenance Manager is part of a National Operations Team that provides services to the client across the United States and Canada.

ESSENTIAL FUNCTIONS

PORTFOLIO MANAGEMENT

• Manage a limited portfolio of 23 - 34 sites with full accountability for 24x7 operations coverage
• Coordinate maintenance activities across multiple shifts to ensure continuous operational support
• Balance resource allocation across portfolio sites to optimize performance and cost efficiency
• Establish and maintain communication protocols for round-the-clock operational coordination
• Monitor and report on portfolio-wide performance metrics and KPI achievement
• Ensure consistent service delivery standards across all assigned facilities
• Manage escalation procedures for critical issues affecting 24x7 operations

RELIABILITY & PROGRAM MANAGEMENT

• Execute contract KPIs and related client-RME strategies under guidance of senior leadership
• Focus on reliability engineering principles to maximize equipment uptime and performance
• Work directly with the account's program management lead to align maintenance strategies with operational objectives
• Support implementation of preventive and predictive maintenance programs
• Analyze equipment performance data to identify reliability improvement opportunities
• Participate in root cause analysis for equipment failures and implement corrective actions
• Support strategy and development for critical functions within the organizations.

OTHER ESSENTIAL FUNCTIONS 

• Ensure execution against contract KPIs and related client-RME strategies
• Drive accountability of subordinate team to ensure results, roles, responsibilities and expectations are exceeded in all facets of the business
• Establish a deep and personal relationship with the client including regional and program managers, Site GMs and Regional Operations Managers
• Set and enforce standards for each site which protects, maintains and improves the value of the client's assets
• Establish Quality Assurance processes to ensure consistent performance i.e. Health Check audits
• Evaluate and verify site performance and condition to ensure that RME services are held at the highest standards (every time you enter a site)
• Intimately understand and report on site performance by way of operational metrics and weekly business reviews
• Drive innovation strategies and creative problem solving resulting in value creation for the client
• Network with other RMMs to ensure consistent deployment and execution
• Transform operational practices to leverage JLL tools, processes, relationships and best practices to ensure service delivery is highly efficient, effective and leveraging JLL programs

CLIENT RELATIONSHIP MANAGEMENT

• Partner with site Operations leaders, JLL leaders and Finance to ensure proper stewardship of client funds
• Establish deep relationships with safety program managers both client and on account
• Ensure KPI performance is achieved or exceeded (commercial impact)

LEADERSHIP WITH EMPLOYEES

• Lead with passion and compassion, give and receive feedback in a positive manner, and learn with and from the team
• Create a Proactive Safety Culture with all employees to  Guarantee100% safety training compliance and safety-first culture that drives accountability and ensures 100% alignment and adoption of program values and performance
• Establish culture that promotes employee engagement and verify effectiveness
• Ensure sites are connected to the network for safety program elements
• Teach budgeting processes to ensure accountability of stewardship of client funds
• Mentor, coach and develop leaders, which promotes the employee experience with JLL
• Deliver an ethical, diverse and quality employment environment to all employees
• Create open channels of communications that establishes a link between “JLL” and each site
• Create talent pipeline within site to ensure continuity of performance and values
• Act as an avenue for escalations when employees are hindered in their mission
• Monitor and align the region’s critical personnel metrics including Critical Position Staffing, Attrition, ER Complaints, Referrals, Connections Engagement Scores
• Ensure timely completion of HR activities: IPMP, Goal Setting, ER/Union Awareness Training, policy implementation and the like

JLL ACCOUNT MANAGEMENT

• Ensure labor and PRM budgets are met (inclusive of OT budget adherence and approval authority follow-through)
• Report variances and trends for all controllable budgets
• Ensure compliance with PO creation and invoice reconciliation processes
• Set clear, understandable and attainable site goals
• Establish a deep relationship with supporting HRA to support all personnel initiatives and activities
• Report on region performance to ensure accountability and a common understanding of successes, challenges and issues
• Ensure that all organizational goals are embraced and executed with precision
• Establish open lines of communication to build trust and provide unfiltered exchanges of information
• Utilize data to develop trends and insights that will drive continuous improvement in site performance 

At JLL, we work together to create a brighter future for our clients, colleagues, and communities. Our collaborative culture—locally and globally—drives innovative solutions. We value wellbeing, inclusivity, and belonging, ensuring every team member feels supported. JLL is proud to be an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Jacksonville, FL, Miami, FL

Job Tags:

RME

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.