Senior Analyst - System Support

•  Manage the team to ensure that service delivery standards are maintained

• Be the single point of contact for team members on all operational issues

• Conduct regular feedback and coaching sessions with each of your team members as well as run regular team meetings

• Assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation

• Assist and support other leaders and solicit a team culture between your peers

• Develop and maintain a collaborative relationship with all stakeholders

• Provide recommendations for continuous improvement and lead/assist with the implementation of operational excellence programs

• Manage retention of talent and keep attrition levels to acceptable standards

• Provide reporting and data insights on team performance

• Oversight and backup support for the team on the following:
  o    Address support tickets and escalate to IT support as required. Provide assistance in resolving and ensure issues associated with the system are resolved within agreed service levels.
  o    Update MRI documentation as required (procedures, user guides and training documentations)
  o    Process MRI related records (change requests, issues log, enhancement requests)
  o    Thoroughly test fixes and enhancements updating test scripts prior to deployment to the live system.
  o    Assist with system upgrades and service pack testing as required.
  o    Identify key user processing issues that can be reduced by running short knowledge transfer sessions held via ‘Webex’.  
  o    Actively participate in requirements gathering and design of solutions, project deliverables, creating test documentation and executing testing across systems.
  o    Work with the business to ensure thorough documentation and testing of enhancements and fixes to production releases. 
  o    Implement new initiatives 
  o    Ensure all policies and procedures are kept up to date
  o    Implement Process improvements

Performance Objectives

Leadership:

• Leads by example

• Demonstrated rapid “get going” capability

• Capacity to achieve results within tight resource availability

• Team player with the confidence to constructively challenge the status quo

Personal Effectiveness:

• Sets targets for self, and monitors and manages own performance with the guidance from their direct supervisor

• Monitors progress against own performance measures and achieves results with regular consultation from their direct supervisor

Decision Making:

• Makes suggestions for solutions that resolve problems or improve operations

• Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor

Relationship Building:

• Conducts open, collaborative relations with superiors, peers & clients

• Gains respect of JLL people and clients

• Ability to manage and see links across a diverse range of activities

Communication:

• Communicates effectively with superiors, peers and clients

• Listens effectively and communicates through actions and example

• Strong communications and relationship skills with the ability to relate to, understand and command respect from subject matter experts

• Well-developed internal consulting skills, displaying strong analytical thinking, problem solving, and negotiation ability

Key Skills

• MRI software experience; understanding core MRI software functionality, database structure and table schema desirable

• Financial (accounts payable and accounts receivable) background, accounting background (CPA not required)

• SQL knowledge and experience

• Confident communicator with good presentation skills

What we can do for you:
 

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.

Apply today!

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.)