Soft Services Consultant/Specialist
JLL · Riyadh, Saudi Arabia · 24d ago
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About the Role:
We are seeking an experienced Housekeeping Specialist to oversee and manage all cleaning operations for a prestigious facility. This role requires a quality-focused professional who can ensure service providers deliver exceptional cleaning standards while maintaining full compliance with health, safety, and environmental regulations. You will be responsible for conducting inspections, monitoring performance, and driving continuous improvement to maintain pristine facility environments.
Responsibilities:
Monitor and inspect all cleaning services to ensure service providers meet contractual standards, service frequencies, and agreed KPIs
Conduct regular audits and prepare inspection reports highlighting service quality, non-compliance issues, and corrective actions
Review and verify daily, weekly, and monthly cleaning schedules to ensure comprehensive coverage aligned with FMMA requirements
Supervise housekeeping staff performance through service provider channels and recommend improvements when necessary
Ensure all cleaning activities comply with health, safety, and environmental standards with correct materials and equipment usage
Oversee specialized cleaning works including façade cleaning, floor polishing, carpet shampooing, and deep cleaning activities
Verify consumables and chemical usage reports to ensure cost-effective consumption without compromising quality
Review method statements, risk assessments, and training records submitted by service providers
Coordinate with clients, FMMA operations teams, and service providers for issue resolution and service enhancements
Participate in meetings with FMMA teams and client representatives to report on cleaning performance, challenges, and improvement plans
Support sustainability initiatives including waste segregation and recycling programs while ensuring compliance with all FMMA operational and safety policies
Requirements:
- Minimum 7 years of experience in cleaning operations management
- Experience managing large-scale or high-profile facilities such as government buildings, corporate headquarters, or premium commercial properties
- Bachelor's degree in Administration, Hospitality, or related discipline required
- BICSc certification (essential)
- Additional FM certifications strongly preferred
- Comprehensive knowledge of cleaning operations, grooming standards, and BICSc methodologies
- Familiarity with professional cleaning equipment, materials, and chemical applications
- Strong understanding of quality assurance, safety compliance, and environmental regulations
- Excellent inspection, reporting, and communication skills
Location:Multiple locations across the Kingdom of Saudi Arabia
Location:
–Riyadh, SAUIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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