Performance Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Performance Manager drives JLL's account performance management strategy, leading the team to exceed performance goals through strategic KPI oversight, outcome metrics, and productivity optimization. This role is integral to account service delivery and client relationships, serving as a critical driver of JLL account team success.

Key Responsibilities

• Client Relationship: Strategic Partnership & Communication

• Executive Presence: Act as a point person for account leadership and anticipating their needs/ staying ahead of deliverables.

• Value Storytelling: Aid in the preparation and delivery of Monthly (MBR) and Quarterly Business Reviews (QBR), moving beyond "green" KPIs to demonstrate the broader economic and functional value JLL brings to the account.

• Expectation Management: Proactively manage client expectations regarding service delivery changes, ensuring that any performance risks are communicated to account leadership proactively to ensure ability to mitigate

• Voice of the Client: Serve as an internal advocate for client priorities, ensuring the JLL delivery teams understand and pivot toward the client’s evolving definition of success.

Performance Architecture & KPI Oversight

• Govern and report on the comprehensive performance matrix, ensuring every performance metric is accurately measured and consistently achieved across the portfolio - in partnership with our Service Line leadership.
• Proactively identify underperforming metrics, drive deliverable of root cause analysis to resolve issues before they affect client relationships

Governance Systems & Framework Integrity

• Champion Data-Driven Decision Support by being key administrator of governance systems and framework tools
• Maintenance of performance data, strategic initiative milestones, and account health indicators
• Identify data integrity discrepancies between CMMS system data and reporting dashboards to establish a single source of truth for all performance metrics
• Aid in the transition the account from reactive reporting to predictive analysis, identifying performance trends that enable leadership to make informed, proactive decisions

Operational Compliance & Governance

• Ownership of Gearing Ratio deliverable
• Govern Account Compliance to Corporate & Client Responsibilities
• Monitor and manage the Contract Change Request (CCR) process as it relates to performance, ensuring scope changes are accurately reflected in KPI targets
• Comprehensive project tracking related to performance initiatives, proactively flagging at-risk items and documenting mitigation strategies
• Administration of key documentation
• Monitor annual Account Plan progress, ensuring all performance-related milestones are achieved on schedule

Qualifications & Expertise

• Experience: 3+ years in Performance Management or Business Operations within high-stakes business environments
• Analytical Expertise: Expert-level ability to synthesize disparate data sets into cohesive performance strategies
• Technical Proficiency: Familiarity with Google Suite, data visualization tools, and CMMS (Corrigo)
• Attention to Detail: proven accuracy in managing complex datasets, performance metrics, and operational documentation
• Strong Organizational Skills: Highly adaptable and agile, with the ability to balance multiple ongoing initiatives, pivot quickly in response to evolving business needs, and maintain alignment with key deadlines

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico aHRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.