Residence Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

You will lead the day-to-day operations of residential properties, overseeing staff and ensuring high-quality service delivery to clients and residents. This role involves comprehensive property management including staff supervision, financial oversight, vendor coordination, and regulatory compliance. You'll serve as the primary point of contact between the management team, property councils, and service providers while ensuring all contractual, legal, and operational requirements are met. Working closely with the director, you'll help shape departmental policies and maintain operational excellence across all managed sites.

What your day-to-day will look like:

Team Leadership & Operations

You'll guide and supervise your team, organizing daily resources and ensuring adequate staffing coverage through roster planning. You'll conduct performance appraisals, participate in annual salary reviews, lead regular team meetings, and support staff recruitment efforts to build a capable team.

Contract & Compliance Management

You'll monitor contracts, agreements, and insurance policies to ensure timely renewals (reviewing three months before expiry) and maintain compliance with property management legislation. You'll advise councils on regulatory requirements, prepare documents for submission to the Commissioner of Buildings following AGMs/EOGMs, and conduct quarterly audits of the Strata Roll and half-yearly audits of the assets register.

Financial Oversight

You'll prepare and propose annual maintenance budgets and sinking fund provisions for council approval. You'll review monthly financial statements against approved budgets, approve and authorize payments of outgoings including taxes, and coordinate annual audits of accounts. You'll establish procedures for purchasing, cash handling, and verification of financial transactions, while recommending actions against payment defaulters with legal assistance.

Meetings & Communication

You'll prepare AGM/EOGM documentation, follow up on matters arising from council and general meetings, and vet all outgoing correspondence and meeting minutes. You'll review incoming correspondence to ensure appropriate follow-up actions, particularly on complaints, and prepare management proposals for potential clients.

Service Provider & Vendor Management

You'll oversee relationships with key service providers including security services, insurance providers, telecommunications, photocopier services, NETS & LGA, SP Services, delivery services, and landscaping contractors. You'll prepare and submit Management Agent (MA) reports and manage feedback received through various channels including The M App.

Maintenance & Property Standards

You'll plan and recommend periodic maintenance works while reviewing all operational areas to identify cost-saving opportunities without compromising quality or effectiveness. You'll review and update House Rules and By-Laws, recommending changes for inclusion in AGMs when necessary, and establish procedures for imposing administrative fees for contraventions by contractors or residents.

Administrative & Special Projects

You'll prepare and approve work orders and purchase orders, liaise with solicitors on legal matters, advise councils on fund transfers when appropriate, and undertake other duties as assigned by management.

Required Qualifications

• Degree in Estate Management, Real Estate, Building, Project Management, Facilities Management, Mass Communication, or Hospitality with 8–10 years of relevant experience managing similar-sized residential developments; OR
• Diploma in Estate Management, Real Estate, Building, Project Management, Facilities Management, Mass Communication, or Hospitality with 10–12 years of relevant experience managing similar-sized residential developments
• Certificate in Managing Agent Practice
• Strong understanding of property management legislation and regulatory compliance requirements
• Demonstrated experience in financial management including budgeting, financial reporting, and payment authorization
• Proven ability to lead, supervise, and develop teams
• Experience coordinating with service providers, vendors, and external stakeholders
• Strong written and verbal communication skills for correspondence, reporting, and council interactions

Preferred Qualifications

• Experience managing multiple residential property sites simultaneously
• Familiarity with resident feedback management systems and digital communication platforms
• Knowledge of contract negotiation and vendor management best practices
• Experience preparing and presenting at Annual General Meetings (AGMs) and Extraordinary General Meetings (EOGMs)
• Background in implementing operational efficiency improvements and cost-saving initiatives
• Established relationships with solicitors and legal advisors in property management contexts

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view ourCandidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.