Associate Director - Property Management Surveying

JLL supports theWhole You, personally and professionally. 

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.We are committed to hiring the best, most talented people in our industry;andwe support them through professional growth, flexibility, and personalisedbenefitstomanage life in and outside of work. Whetheryouhavedeep experience in commercial real estate, skilled trades, and technology, oryou arelooking to apply your relevant experienceto a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. 

Location: Croydon
 

Location: 

• Thisis asite-basedrole4 days a week.
   

• Working closely with the site-based operation team will be key to success.

• The client is also based on site 

What your day-to-day will look like: 

Financial Management including service charge: 

• Ensure accuracy of all financial data and reporting, including occupiercharges.

• Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, managing service charge recoverable and non-recoverable expenditure, supplier payments etc.) 

• Oversee and support credit control process. 

• Approveinvoices, meeting KPIs on Accounts Payable actions. 

• Demonstrate strong cost management and financial acumen i.e. reviewing service charge cash flow and budget regularly to ensure all supplier payments are made in time. 

• Prepare and reconcile budgetsin accordance withRICS guidelines. 

ESG: 

• Lead on ESG initiatives and implementation.

• Align client's ESG strategy with JLL's roles and responsibilities under the PMA.

Data and Systems Management: 

• Maintainall data held on internal systems to ensure accuracy within JLL and client KPI’s. 

• Maintain accuracy of all occupier data, including managing and reporting on key lease event data. 

• Proficiencyin MS Office and JLL property management systems.

Supplier and Facility Management: 

• Manage performance of third-party suppliers alongside FM colleagues and/or third-party FM providers. 

Inspections: 

• Ensure all portfolio sitesmaintainhigh standardsof presentation using the JLL Vision inspection tool to report, manage and resolve any issues efficiently. 

• Ensure that all properties are presentedto a high standard using the JLL site presentation tool to record and manage and issues. 

Transactions: 

• Managetransitions in/out at client and property level. 

• Supporting with property management due diligence in relation to any purchases. 

• Ensuring properties are ready for sale and support with disposal. 

Client reporting: 

• Manage client reporting timelines and issue reports as per the PMA.

• Attend and take notes at client meetings, including preparing reports and taking minutes .

• Understand and adhere to the client PMA, their asset strategies and KPIs. 

Lease and Legal Management: 

• Manage lease and license process, including drafting recommendations and instructing solicitors. 

• Support wider transactional activity, including sales and lettings (i.e. CPSE's) 

• Ensuring tenant compliance with lease covenants, recommending remedies tobreaches,and managing any issues through to conclusion. 

Occupier engagement: 

• Proactively engage with occupiers tomaintainhigh levelsof customer satisfaction. 

• Gather intelligence on tenant business activity to feed into client business plans. 

Specialisation: 

• Recognition as a Subject Matter Expert. 

Health & Safety: 

• Understand Health & Safety compliance and implement necessary measures.

• Work closely with the Site Operations and JLL HSE team tomitigate H&S risks and maximise compliance.

Insurance: 

• Support insurance renewal process by ensuring accuracy of renewal data. 

• Able to lead and manage complex insurance claims. 

• Manage and implement insurance risk mitigation measures. 

Void property management & monitoring: 

• Working with the Site Operations Team, managevacant property and undertake necessary management actions including those specified by the Client’s insurer.

Additional Responsibilities: 

• Assistin preparing and delivering property management reports as required.

• Consultwith third party specialists in relation to management issues asrequired. 

• Investigating and remedying defects or errors in property management matters originating prior to the Commencement Date including but not limited to accounting matters (including reconciliations), tenant disputes (including in relation to arrears) and matters relating to other third parties including freeholders, neighbours and statutory bodies. 

CandidateProfile

Professional Background: 

• Provenhistoryin property management,ideally within retail environmentwith broad sector experience and preferably at least10years PQE. 

• Maintains knowledge of commercial property legislation and industry best practices. 

Strategic Capabilities: 

• Demonstrates strategic thinking and the ability to craft innovative solutions for complex challenges.

Commercial Acumen: 

• Skilled at building andmaintainingclient relationships.

• Proactive inidentifyingand pursuing new business opportunities.

Results-Driven Approach: 

• Sets and achieves ambitious targets consistently.

• Balances efficiency with effectiveness in driving continuous improvement.

Leadership and Collaboration: 

• Self-motivated professional who thrives on challenges.

• Adept at fostering teamwork and building trust across diverse groups.

• Demonstrates leadership through example and initiative.

• Recognised as a key figure on client instructions i.e. being an escalation point and/or support for junior team members. 

Interpersonal Effectiveness: 

• Combines diplomacy with assertiveness to influence stakeholders.

• Possesses strong negotiation skills and communicates persuasively.

Personal Qualities: 

• Projects confidence andmaintainsa positive outlook.

• Makes sound decisions that instil confidence in others.

• Upholds high ethical standards anddemonstratesunwavering integrity.

• Exhibits intellectual curiosity and a willingness to innovate.

Technical Proficiency: 

• Advanced IT skills, particularly in property management systems.

• Sharp analytical and problem-solving abilities.

• Excels in financial planning, budgeting, and operational reporting.

Behavioural Skills  

Strong leadership skills, a deep understanding of property and asset management, and a commitment to driving innovation and inclusive practices within both PAM and the wider JLL organisation. 

People and Work Management: 

• Adhere to JLL Working Practices guidelines, ensuring all correspondence and communication is executed to a high professional standard, with tasks completedin a timely manner. 

• Provide line management for direct and matrix reports, ensuring compliance with JLL and client KPIs. 

• Mentor and train team members to maximise individual skills and abilities. 

Value Creation: 

• Implement added value initiatives for JLL operations and property management work. 

• Demonstrate comprehensive knowledge of JLL services and market trends. 

• Shareexpertisewith clients and colleagues. 

Team Collaboration: 

• Maintain a strong presence within the regional and wider Property Management (PM) team. 

• Contribute positively to office culture. 

Process Improvement: 

• Participate in project-based initiatives to enhance PM processes. 

• Engage in cross-functional projects within the regional office, including social activities, business development, and continuing professional development (CPD). 

Diversity, Equity, and Inclusion (DEI): 

• Promote and encourage DEI within PM and JLL.

• Actively participate in company DEI initiatives, including training, supporting Business Resource groups, and fostering open conversations.