Critical Environment Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Critical Environment Manager – JLL

What this job involves:

The Critical Environment Manager provides direct leadership and operational oversight for mission-critical engineering operations at an assigned site or cluster of sites within the Wells Fargo portfolio. This role ensures the delivery of high-quality engineering services for data centers and other critical infrastructure, driving operational excellence with a focus on maximum uptime and reliability. The position requires strong leadership, deep technical expertise in critical systems, and a commitment to maintaining stringent 24/7/365 operational standards. You will be the on-site leader responsible for implementing best practices, managing a skilled engineering team, and ensuring the seamless performance of essential facility systems.

What your day-to-day will look like:

• Provide direct leadership and operational direction to the on-site critical environment engineering team, ensuring alignment with JLL standards and 24/7/365 uptime requirements.
• Serve as the primary on-site point of contact for clients regarding engineering services, operational issues, and technical solutions, maintaining strong daily working relationships.
• Manage and optimize day-to-day critical facility operations, including the performance of UPS systems, emergency generators, precision cooling, and building automation systems.
• Oversee comprehensive preventative and predictive maintenance programs, including scheduling and supervising major maintenance activities, system testing, and vendor services.
• Lead the site's change control process, preparing and submitting change requests, detailed Method of Procedures (MOPs), and risk assessments through ServiceNow.
• Direct the site response to technical emergencies and critical incidents, coordinating resources to restore operations safely and efficiently while leading root cause analysis efforts.
• Monitor and report on key performance indicators such as uptime metrics, PUE, and maintenance completion rates, using CMMS (Corrigo) and DCIM platforms to drive data-driven decisions.

Required Qualifications:

• Associate's degree in a technical field or equivalent experience in critical environment operations; Bachelor's degree preferred.
• Minimum of 7 years of progressive experience in critical environment engineering, data center operations, or mission-critical facilities management.
• Minimum of 5 years of supervisory experience managing critical environment engineering teams in a 24/7/365 operational setting.
• Proven hands-on experience in Tier III/IV mission-critical facility environments, with data center operations experience strongly preferred.
• Comprehensive knowledge of critical building systems, including UPS, emergency power generation, N+1/2N redundancy, precision HVAC, electrical distribution, and fire suppression systems.
• Proficiency with CMMS systems (Corrigo experience preferred), change management platforms like ServiceNow, and Microsoft Office Suite.
• Valid driver's license and the ability to travel to other regional sites as needed (up to 25%).

Preferred Qualifications:

• Bachelor's degree in Engineering, Business Administration, or a related field.
• Professional certifications such as Professional Engineer (PE), Certified Data Center Professional (CDCP), Uptime Institute Accredited Tier Specialist (ATS), or Certified Facility Manager (CFM).
• Experience with Wells Fargo or other financial services clients operating mission-critical infrastructure.
• Certified Maintenance and Reliability Professional (CMRP), Project Management Professional (PMP), or Six Sigma certification.
• Experience with sustainability initiatives in critical environments and knowledge of green building practices.
• Experience with medium voltage electrical systems and utility coordination.

Location: Onsite - Hudson Yards Facilities

Work Shift:1st shift - on call responsibilities

Reporting To:General Manager

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

150,000.00 – 180,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.