Director, People Experience Partner

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description: Regional People Experience Partner

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Job Summary

Our People Experience Partner (PXP) teams will strengthen employee purpose, ignite energy and elevate organization-wide performance by activating, facilitating & enhancing moments that matter. PXP teams will activate HR products and services that enrich the lives of JLL employees whilst working with Business and HR leaders to facilitate the employee experience by coaching managers on the moments that matter throughout the employee lifecycle.

PXPs will use their Business acumen, HR expertise and local knowledge to enable Business and HR priorities. PXPs will deep dive, surface insights, and influence HR Service Delivery and HR/Talent COEs to improve and when required rebuild policies, processes, and tools that will enhance moments that matter unleashing our talents to do their best work.

This PXP role is dedicated to the assigned account. The account’s mission is to enable our teams to deliver future proof, consistent, scalable, customer centric services and experiences. The role is responsible for partnering with account leadership team to drive, navigate and enable the transformation and achievement of business strategies and priorities, through a solid people strategy and roadmap, establishing the account as an account of choice that attracts and retains high-performing talents. In particular, the role needs to focus on:

·       Understanding the business and the priorities of account leadership, including the business strategy, P&L, and key initiatives that drive the results that JLL and the account expect and provide sound and innovative solutions to support business objectives.

·       Developing and executing a comprehensive People Strategy for the account in support of business strategy and ensure alignment with the broader JLL vision and its current and long-term global and regional business objectives.

·       Acting as an advocate of the wider function and leverage our Centres of Excellence and Business Services teams to meet strategic HR needs of the account, including but not limited to leading on Transformation, Employer Branding, Talent Acquisition and Management, Employee Value Proposition, Reward, Performance Management and Employee Relations.

·       Working closely with business and TA COE team across the region to improve the speed and quality of hiring at all levels, getting right people at the right position at right time, with future-oriented skills and mindset.

·       Building succession planning for critical roles, developing potential successors to build an effective and diverse talent pipeline to be future leaders of the account.

·       Articulating and translating future state to concrete skills, upskilling team and elevating leadership capability across region to be future fit to enable transformation and excellent delivery of services.

·       Prioritizing engagement and retention, enhancing an engaging and motivating culture right from the onboarding experience and throughout employee life cycle at all moments that matter, anticipating areas of concern and taking actions, leveraging people survey, onboarding & exit survey etc.

• Acting as the consultant to the business in all aspects of the HR function.  Forging strong relationships with senior executives, providing leadership and management coaching as required.  Acting as a role model and facilitator, advocate and support the full suite of HR service offerings, and own the implementation of the people related elements of the strategy.

Key Accountabilities

Functional Knowledge:

·       Act as local delivery experts of JLL’s global HR strategy, ensuring that local policies and practices are in line with the Global HR strategy.

·       Proactively anticipate opportunities or issues and develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions.

·       Enable an exceptional employee experience during moments that matter throughout the employee lifecycle e.g., onboarding, performance review, promotion, etc.

·       Contribute towards a culture of inclusion which celebrates our employee diversity and promotes employee belonging.

·       Lead or participate in just-in-time projects impacting business results.

·       Manage various degrees of employee relations situations and performance management.

·       Provide consultation to business stakeholders through coaching, training and advisory support.

·       Support in account’s transition, expansion and stabilisation of new business with great consideration given to employee experience.

·       Cultivate strong meaningful relationships with both local employees and People Partners to build trust as their primary touchpoint “on the ground”.

·       Execute on HR tasks by driving efficiencies in the employee life cycle – using touchpoints and hand offs to other HR stakeholders.

Business Expertise:

·       Experience of delivering HR and Operational activity within a complex organization with the ability to balance JLL and client needs.

·       Highly skilled in utilising data and technology to drive business performance and organisation efficiency.

Skills & Competencies

Leadership:

·       Have leadership experiences in a country or large business scale, preferably implementing a People Strategy.

·       Drive the growth of the workforce on the ground, serving as a local HR professional.

·       Skilled facilitator, who can lead local and regional employee events, programs, etc.

·       Strong team management skills with the ability to effectively manage priorities.

Problem Solving:

·       A passion to work with people across a variety of backgrounds, coaching and learning from people across the organisation.

·       Excellent organisational skills with a starter finisher mentality with acute attention to detail.

·       Thrives in changing business conditions, open to new ideas and new methods, uses creativity and imagination to develop new insights into situations and applies new solutions to problems. 

• Resourceful - ability to deal with highly ambiguous circumstances in a rapidly changing environment
• Capacity to solve complex problems effectively 
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and look at long term solutions
• Open to new ideas & willing to challenge status quo

Interpersonal Skills:

·       Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of stakeholders and ensure an inclusive environment.

·       Ability to cultivate robust and meaningful relationships to serve as a trusted HR expert to employees and managers.

·       Regional experience & familiarity with large scale portfolios

·       Proven ability to produce results working across multiple countries in Asia Pacific, at scale

·       A knowledge of, and respect for the variety of cultures in the region, and how to navigate the challenges such a diverse region provides

·       Project Management & Organisational Skills

·       Excellent planning & organisational skills to prioritise work and meet tight deadlines

·       Ability to effectively deal with stressful situations and a variety of complex issues concurrently

·       Flexible – able to adapt to rapidly changing situations

Qualifications / Experience / Education:

·       Bachelor's degree in any disciplines.

·       At least 15 years of equivalent work experience.

·       Experience in working in a matrix organisation.

Systems Used:

·       Workday

·       Microsoft Suite

·       Tableau

·       PeopleSoft

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognising your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

About JLL

We’re JLL—a leading professional services and investment management firm specialising in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognised with awards for our success by organisations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.