Service Charges & Revenue Director: Estate Management, City Assets Management

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Job Description:

Parsons are recruiting for an exceptionally talented Service Charges & Revenue Director: Estate Management, City Assets Management to join their team.

The Service Charges & Revenue Director will take ownership of the city-wide service charge framework, service charge model, charging methodologies, cost recovery governance, revenue opportunity evaluation and associated assurance activities across the Estate Management function. The role is accountable for coordinating operational, financial and asset-management inputs required to support service charge governance and commercial sustainability, whilst providing recommendations for leadership review and approval.  Minimum 20 years experience.

Job Description

The Service Charges & Revenue Director is responsible for establishing, owning and maintaining the city-wide service charge framework, governance model, charging methodologies and revenue optimization strategy across the city operating model.

The role provides coordination and assurance across Estate Management, City Operations, Asset Management, Finance, districts, operators and delivery teams to ensure that operational costs, common area services and shared infrastructure are appropriately understood, fairly allocated and recoverable where applicable. The Director acts as the custodian of the city-wide service charge model, leading cost allocation governance and city-wide revenue opportunity assessment to support long-term operational sustainability, financial resilience and value optimization.

Key Responsibilities

• Establish and maintain the city-wide service charge framework, governance structure, policies, methodologies and operating principles across applicable assets, facilities, services and districts.
• Develop and maintain service charge allocation principles, recharge methodologies, cost categorization structures and governance requirements.
• Ensure service charge arrangements are transparent, equitable, auditable and aligned with approved operational and commercial objectives.
• Lead annual service charge review processes, including governance controls, methodology updates and assurance requirements.
• Prepare policy recommendations on service charge methodologies and governance arrangements for leadership review and approval.
• Ensure service charge approaches remain aligned with operating models, asset ownership structures, operational responsibilities and district requirements.
• Promote consistency in charging practices and cost recovery principles across the wider operating model.
• Provide leadership reporting on service charge governance effectiveness, risks, issues and improvement opportunities.
• Own and maintain the city-wide service charge model and its supporting governance arrangements.
• Coordinate inputs from Asset Management, City Operations, Finance, districts, operators and external advisors to ensure model integrity, consistency and reliability.
• Review and challenge charging assumptions, allocation methodologies, cost drivers and model outputs to support robust decision making.
• Ensure common area services, shared infrastructure, public realm assets and city-wide services are accurately reflected within service charge calculations.
• Maintain transparent assumptions, supporting evidence and governance records for all significant model decisions.
• Monitor model effectiveness and ensure assumptions evolve in line with city growth, asset commissioning and operational maturity.
• Develop management information, dashboards and reporting outputs to support leadership review and decision making.
• Support periodic reviews of service charge affordability, allocation fairness and cost recovery effectiveness.
• Lead the identification and evaluation of revenue-generating opportunities associated with assets, infrastructure, facilities, services and common areas.
• Assess emerging opportunities that support operational sustainability and maximize value from owned or managed assets.
• Coordinate commercial evaluations of potential revenue streams, recovery mechanisms and value-generation initiatives.
• Develop business case inputs, financial assessments and strategic recommendations for leadership consideration.
• Ensure revenue opportunities are evaluated against operational requirements, customer experience expectations and long-term strategic objectives.
• Maintain visibility of revenue-generating initiatives across districts, operators and asset portfolios.
• Monitor market developments and emerging trends that may create future revenue opportunities.
• Provide evidence-based recommendations regarding revenue generation, value optimization and cost recovery enhancement.
• Coordinate operating expenditure inputs with City Operations, operators, Finance and Asset Management stakeholders.
• Ensure service charge assumptions appropriately reflect approved service levels, operational requirements and operating delivery models.
• Work closely with lifecycle planning and integration stakeholders to incorporate lifecycle forecasts, renewal obligations and long-term asset funding requirements into service charge considerations.
• Ensure lifecycle cost impacts and renewal pressures are visible during service charge reviews and cost recovery assessments.
• Coordinate discussions regarding maintenance obligations, service standards, lifecycle exposure and cost allocation assumptions.
• Challenge cost assumptions where opportunities exist to improve efficiency, affordability or value for money.
• Support integrated planning through clear visibility of operational expenditure, lifecycle obligations and recovery opportunities.
• Promote alignment between operational sustainability objectives and cost recovery strategies.
• Maintain a consolidated view of operational costs, service charge assumptions, recovery methodologies and cost allocation structures.
• Review cost recovery performance and identify variances, risks, affordability issues, recovery gaps and potential revenue leakage.
• Coordinate assurance activities relating to service charge calculations, allocation methodologies and recovery assumptions.
• Provide recommendations to improve transparency, accountability and effectiveness of cost recovery arrangements.
• Support leadership reporting on cost recovery performance, service charge outcomes and operational affordability pressures.
• Monitor trends, exceptions and performance indicators to identify emerging risks and improvement opportunities.
• Ensure service charge arrangements remain sustainable and support long-term operational and financial objectives.
• Develop governance reporting and performance dashboards covering cost recovery effectiveness and financial resilience.
• Build strong working relationships with districts, operators, City Operations, Asset Management, Finance and governance stakeholders.
• Coordinate stakeholder engagement activities associated with service charges, revenue generation and cost recovery initiatives.
• Facilitate discussions on operating assumptions, service levels, allocation methodologies, charging structures and recovery mechanisms.
• Ensure district and operator requirements are captured, reviewed and appropriately reflected within service charge governance arrangements.
• Support resolution of service charge and cost allocation issues through structured engagement, analysis and recommendations.
• Promote transparency and understanding of charging methodologies and governance requirements across stakeholders.
• Support senior leadership engagement on financially significant recovery, charging and revenue matters.
• Facilitate cross-functional reviews of emerging operational, commercial and cost recovery challenges.
• Define scopes, deliverables, acceptance criteria and performance requirements for consultants supporting service charge and revenue initiatives.
• Manage consultant activities, outputs, recommendations and reporting requirements.
• Review benchmarking studies, financial assessments, charge methodologies, governance recommendations and commercial evaluations.
• Ensure consultant outputs are evidence-based, practical and aligned with Estate Management objectives.
• Coordinate independent reviews and specialist assessments as required to support decision making.
• Escalate significant findings, risks, opportunities and recommendations to senior management where appropriate.
• Translate consultant recommendations into practical governance improvements and decision-support outputs.
• Promote effective knowledge transfer and capability development through external specialist engagements.
• Promote continual improvement of service charge governance, cost recovery methodologies and revenue opportunity assessment processes.
• Coordinate benchmarking exercises through specialist consultants to compare service charge practices, cost recovery arrangements and revenue opportunities against relevant market comparators.
• Monitor industry developments, regulatory changes, operational trends and emerging practices that may impact service charge or revenue strategies.
• Develop dashboards, management reports and executive briefings covering service charge performance, revenue opportunities and recovery effectiveness.
• Review governance effectiveness and identify opportunities to improve efficiency, transparency and value creation.
• Support the development of Estate Management capability through guidance, workshops, governance routines and stakeholder engagement.
• Maintain lessons learned and continuous improvement processes for service charge and revenue management activities.
• Promote evidence-based decision making through high-quality reporting and performance analysis.

What Required Skills You'll Bring;

• Bachelor’s degree in Finance, Accounting, Economics, Real Estate, Asset Management, Business Administration, Commercial Management or a related discipline.
• Master’s degree in a relevant discipline is preferred.
• Professional certification or membership in finance, service charge management, commercial management, asset management, real estate or business management is desirable.
• Minimum 20 years of progressive experience in service charges, commercial management, cost recovery, financial planning, real estate operations, asset management, infrastructure operations or related disciplines, including senior leadership experience.
• Proven experience developing, managing or governing service charge models and cost allocation methodologies within complex multi-stakeholder environments.
• Experience evaluating revenue opportunities, commercial initiatives, cost recovery strategies and financial sustainability programs.
• Experience coordinating operational, asset management and finance stakeholders to develop evidence-based commercial recommendations.
• Experience managing consultants, specialist advisors and commercial studies.
• Experience supporting executive-level decision making through financial modelling, governance reporting and commercial analysis.
• Experience within large-scale destinations, cities, infrastructure programs, mixed-use developments, public realm environments or giga-projects is strongly preferred.

What Desired Skills You'll Bring;

• Background in service charge governance, estate management, property management, commercial management, infrastructure finance, revenue optimization or operational finance.
• Practical exposure to city operations, asset management, operational readiness, lifecycle planning and cost recovery environments.
• Experience working across finance, operations, asset management and governance functions to support sustainable operating models and commercial outcomes.

Technical & Functional Skills

• Service charge governance, allocation methodologies and cost recovery frameworks.
• Financial analysis, business case development and commercial evaluation.
• Revenue opportunity identification, assessment and value optimization.
• Operating expenditure analysis and multi-stakeholder coordination.
• Lifecycle cost integration and long-term operational sustainability considerations.
• Benchmarking, assurance reviews, performance reporting and governance controls.
• Consultant management, commercial oversight and executive-level reporting.
• Cross-functional stakeholder engagement and complex decision support.

• es and community management.

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

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