Deputy Station Manager
Parsons · United States · 1mo ago
Job Description:
The Deputy Station Manager supports day-to-day operations of the Centralized Inspection Facility (CIF) and serves as the acting lead in the Station Manager’s absence. This role helps ensure safe, compliant, efficient inspection operations while delivering a high-quality customer experience and supporting station performance goals (safety, budget, and inspections).
Key Responsibilities
Operations & Safety
Support the Station Manager in achieving station safety, budget, and inspection performance targets.
Maintain a safe, productive work environment for all employees.
Ensure inspection lanes operate efficiently and in accordance with SOPs and program requirements.
Complete and submit accident reports in accordance with current SOP.
Customer Experience
Own customer service goals and help drive consistent, professional service across the station.
Return customer calls routed from the 888‑NJMOTOR line as requested by the Customer Service Department.
Investigate and resolve customer inquiries, comments, or compliments as needed.
Explain emissions and safety inspection results to motorists when additional clarification is requested.
Under the Station Manager’s direction, evaluate lane technicians on customer service performance.
Compliance & Documentation
Ensure lane technicians process and collect required inspection documentation (e.g., Emissions Repair Forms, repair receipts, and related paperwork).
Issue waivers to qualifying vehicles in accordance with applicable regulations and program requirements.
People Leadership & Administration
Assist with payroll and timekeeping activities.
Support interviewing and hiring activities as directed by the Station Manager.
Help monitor, evaluate, and document employee performance.
Conduct disciplinary investigations and determine appropriate actions as directed by the Station Manager.
Promote positive employee morale and maintain strong public relations between the company and customers.
Additional Duties
May be assigned to work at other locations as needed (e.g., in the absence of the Station Manager or Deputy Station Manager).
Perform other duties as assigned.
Qualifications
Required
High School Diploma or equivalent
Valid driver’s license
Ability to drive vehicles with a manual transmission
Must possess and maintain a New Jersey Vehicle Inspector’s License
Ability to meet and complete Parsons training requirements
Automotive and instrumentation aptitude
Preferred
Associate or Bachelor’s degree; advanced training a plus
2+ years of management/supervisory experience in an automotive environment
Bilingual skills
Skills & Competencies
Demonstrated ability to foster a positive, productive work environment
Strong customer service mindset and teamwork orientation
Excellent written and verbal communication skills; ability to interface effectively with motorists and senior management
Ability to work independently and make sound decisions within established policies
Computer/keyboard proficiency
Ability to successfully complete Parsons training program requirements
Security Clearance Requirement:
NoneThis position is part of our Critical Infrastructure team.For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!Salary Range: $55,300.00 - $96,800.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer tohttps://www.parsons.com/fraudulent-recruitment/.