L2 Cloud Operations Senior Engineer

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Cloud Operations Specialist to join the Cloud Operations team in Bangalore. This role is responsible for the operational management, support, and lifecycle maintenance of cloud environments used to virtualise network functions within Vodafone’s core network. The position offers the opportunity to work across multiple markets and technologies, including VMware vSphere, VMware Tanzu, VMware NSX, and Ericsson Cloud Native Infrastructure Solution (CNIS), while collaborating closely with engineering, design, and vendor teams.

What you’ll do

• Manage and support cloud platforms including VMware vSphere, VMware Tanzu, VMware NSX, and Ericsson Cloud Native Infrastructure Solution (CNIS).
• Operate and maintain cloud environments that support virtualised network functions across multiple markets.
• Troubleshoot critical incidents, perform fault isolation, and coordinate incident management activities to ensure service stability.
• Implement security policies and remediate platform vulnerabilities in accordance with organisational standards and industry best practices.
• Coordinate and support change management, fault management, problem management, and service request processes.
• Evaluate platform releases, firmware updates, patches, and enhancements while planning and coordinating implementation activities.
• Plan and execute lifecycle management activities across diverse cloud infrastructure environments.
• Collaborate with design teams, engineering teams, vendors, and internal customers to ensure operational alignment and continuous improvement.
• Build and maintain effective stakeholder relationships across markets and technology domains.
• Organise and prioritise operational activities to meet deadlines while maintaining a strategic, multi-market outlook.

Who you are

• Strong expertise in Ericsson Cloud Native Infrastructure Solution (CNIS).
• Solid experience with VMware technologies including vSphere, Tanzu, and NSX.
• Strong understanding of storage technologies, SAN environments, and network architectures.
• Minimum of 3 years’ experience in system administration and cloud operations using Ericsson CNIS.
• Experience in incident, change, and problem management within complex multi-vendor environments.
• Strong analytical and troubleshooting skills with the ability to manage critical operational situations.
• Collaborative team player with excellent stakeholder management capabilities.
• Strong aptitude for learning emerging technologies and operational methodologies.
• Ability to work effectively under pressure and during service-impacting incidents.
• Excellent critical thinking, organisational, and time management skills.
• Fluency in English.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on business-critical cloud platforms supporting core network services.
• Exposure to multi-market cloud operations within a large global telecommunications environment.
• Collaboration with cross-functional engineering, design, and vendor teams.
• Involvement in platform transformation, lifecycle management, security improvements, and operational excellence initiatives.
• A dynamic environment that encourages knowledge sharing, innovation, and continuous learning.

What skills you will learn

• Advanced cloud infrastructure operations and lifecycle management practices.
• Cloud-native platform administration using Ericsson CNIS.
• VMware ecosystem expertise across virtualisation, networking, and container platforms.
• Enterprise-scale incident, problem, and change management methodologies.
• Security governance, vulnerability remediation, and operational resilience practices.
• Stakeholder management and cross-market collaboration within a global technology environment.
• Strategic planning and execution of large-scale platform upgrades and transformation initiatives.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2