Senior Manager_ AWS Microservices & EKS Operations Specialist _Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced AWS Microservices and EKS Operations Specialist to take end-to-end ownership of the operational health, availability, performance, resilience and security of AWS-hosted microservices and REST API services running on Amazon EKS/Kubernetes. This role is suited to an individual with extensive production support experience, strong cloud operations expertise, and a passion for service reliability, automation and continual improvement. The position plays a critical role in incident recovery, service stabilisation, problem management, observability and operational excellence across business-critical digital services.

What you will do

• Own the operational health, availability, performance, resilience and supportability of AWS-hosted microservices and REST API services. 
• Serve as the senior technical specialist for complex application, API, container, networking, DNS and security incidents. 
• Lead P1/P2 incident recovery activities, coordinate cross-functional troubleshooting and communicate business impact effectively to stakeholders. 
• Drive root cause analysis, corrective actions, known error management and the elimination of recurring incidents. 
• Troubleshoot AWS networking components including VPCs, subnets, route tables, security groups, network ACLs, load balancers and connectivity paths. 
• Investigate and resolve Route 53 DNS issues, health checks and routing policy challenges. 
• Support AWS WAF operations, rule tuning, access log analysis and implementation of approved security changes. 
• Monitor and troubleshoot Amazon EKS/Kubernetes clusters, nodes, pods, deployments, services, ingress configurations and autoscaling behaviours. 
• Analyse logs, metrics, traces and API transaction data to identify and resolve service issues across distributed systems. 
• Develop dashboards, alerts, runbooks and automation solutions to improve operational efficiency and reduce manual effort. 
• Collaborate with application, DevOps, cloud platform, network, security, database and vendor teams to ensure service continuity and excellence. Mentor team members, promote knowledge sharing and support capability development across operational teams.

Who you are

• You bring 10+ years of IT operations or application support experience with responsibility for business-critical production services. 
• You have proven experience supporting AWS-hosted microservices and REST API services in production environments. 
• You possess strong operational knowledge of AWS, including hands-on troubleshooting of VPC, Route 53 and WAF services. 
• You have practical experience managing Amazon EKS/Kubernetes workloads in production. 
• You can diagnose API failures using logs, traces, status codes, authentication flows, network analysis and dependency mapping. 
• You have experience leading major incidents, service recovery, operational readiness activities and service stabilisation initiatives.
• You demonstrate strong analytical thinking, stakeholder management, communication and technical leadership skills. 
• You have experience with Linux/Unix environments, shell scripting, observability platforms and modern monitoring practices. 
• Exposure to CloudWatch, CloudTrail, IAM, ECR, ELB, Auto Scaling, Secrets Manager, Helm, Argo CD, GitOps, Terraform or CloudFormation would be advantageous.
• A Bachelor's degree or equivalent professional experience is required. AWS and ITIL certifications are desirable. 

What’s in it for you

• Opportunity to work on large-scale cloud-native platforms supporting business-critical digital services. 
• Exposure to advanced AWS technologies, Kubernetes operations and modern Site Reliability Engineering practices. 
• Involvement in automation, observability and AI-driven operational optimisation initiatives. 
• Collaboration with global technology teams across cloud, security, networking, DevOps and service management domains.
• Opportunity to contribute to reliability improvements, operational excellence and strategic service transformation. 

What skills you will learn

• Advanced cloud operations and troubleshooting across AWS environments. 
• Enterprise-scale Kubernetes and Amazon EKS operational management. 
• Service Reliability Engineering practices and operational resilience methodologies. 
• Distributed systems observability, monitoring and performance optimisation techniques.
• Automation, operational analytics and continual service improvement approaches. 

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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