Senior Executive-Oracle BRM Billing Application Support Engineer - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an Oracle BRM Billing Application Support Engineer to support critical billing operations and production services within the telecom BSS landscape. This role focuses on Oracle Billing and Revenue Management (BRM) application support, including incident resolution, bill-run activities, reconciliation, operational monitoring, service restoration, and continuous improvement initiatives. The successful candidate will work closely with cross-functional teams to help ensure reliable, accurate, and efficient billing services while developing expertise in telecom billing systems, Oracle BRM technologies, automation, and AI-enabled operational practices.

What you will do

• Provide operational support for Oracle BRM billing services covering rating, charging, invoicing, payments, collections, discounts, adjustments, and billing processes. 
• Monitor service health, investigate incidents, troubleshoot application issues, and support service restoration activities. 
• Coordinate billing cycles, perform pre-bill and post-bill validations, support invoice generation, and manage billing exceptions. 
• Monitor CDR and event processing, identify processing failures, and support reconciliation and recovery activities. 
• Investigate production issues involving BRM utilities, batch jobs, interfaces, queues, and database-related processes. 
• Participate in incident, problem, change, and service request management activities aligned with ITIL practices. 
• Collaborate with application, database, middleware, CRM, infrastructure, vendor, and business teams to maintain service stability. 
• Develop and improve operational automation using SQL, PL/SQL, Shell scripting, APIs, and approved orchestration tools. 
• Support proactive monitoring, alert optimisation, dashboard maintenance, and operational reporting.
• Maintain operational documentation, runbooks, recovery procedures, audit records, and knowledge articles. 

Who you are

• Possess 1-3 years of experience in Telecom IT, BSS, Application Support, or related technology environments. 
• Have exposure to Oracle BRM, telecom billing platforms, or enterprise billing applications. 
• Understand telecom billing concepts including rating, charging, billing cycles, invoicing, payments, collections, and reconciliation processes. 
• Demonstrate working knowledge of SQL and Unix/Linux environments for operational support and troubleshooting. 
• Have familiarity with incident management, service monitoring, production support processes, and ITIL practices. 
• Possess strong analytical, problem-solving, communication, and collaboration skills. 
• Have exposure to monitoring and observability tools such as Dynatrace, Kibana, Splunk, Grafana, Datadog, AppDynamics, or similar platforms.
• Show enthusiasm for learning telecom billing technologies, automation techniques, and AI/AIOps capabilities. Hold a Bachelor's degree in Engineering, Computer Science, Information Technology, or an equivalent qualification.

What’s in it for you

• Opportunity to work on enterprise-scale telecom billing and revenue management platforms. 
• Exposure to complex BSS ecosystems and cross-functional technology domains. 
• Hands-on experience with operational automation, service monitoring, and AI-enabled operational practices. 
• Opportunity to collaborate with global teams, technology specialists, and business stakeholders.
• Continuous learning in telecom billing operations, service management, and platform support. 

What skills you will learn

• Oracle Billing and Revenue Management (BRM) operations and support. 
• Telecom billing, charging, invoicing, reconciliation, and revenue assurance processes. 
• Incident, problem, change, and service request management using ITIL practices. 
• SQL, PL/SQL, Unix/Linux administration, and Shell scripting for operational excellence. 
• Monitoring, observability, and AI/AIOps capabilities for proactive service management.
• Cross-domain troubleshooting across application, database, infrastructure, middleware, and CRM systems. 

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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