Business Continuity & Insurance Manager

Company Description

We're ASOS, the online retailer for fashion lovers all around the world. 

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. 

Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process 

Job Description

As Business Continuity & Insurance Manager, you’ll play a key role in strengthening how ASOS prepares for, responds to and recovers from disruption. You’ll help shape and embed a refreshed approach to Business Continuity and Disaster Recovery (BCDR), connecting critical business operations, technology recovery, crisis management and third-party resilience into a practical Group framework that supports our fast-paced global business.

This is a hands-on, commercially focused role that will also manage ASOS’ Group Insurance cycle, supporting renewals, claims, broker and insurer relationships, and stakeholder engagement across the business. Working closely with teams across Technology, Supply Chain, Customer, Commercial, Finance, People, Legal, Procurement and beyond, you’ll provide clear advice, challenge and support that helps ASOS build stronger governance, controls and operational resilience.

The Details

• Play a key role in defining and embedding a refreshed ASOS approach to Business Continuity Management, helping to connect business continuity, disaster recovery, crisis management, critical third-party resilience, operational recovery planning into a coherent Group framework. Help drive the delivery of our maturity improvement programme and support its transition into a sustainable BCDR governance framework.
• Oversee and manage the renewed BCDR framework cycle once established. Refresh Business Impact Assessments, coordinate plan reviews and lessons learned activities, track remediation actions, and support annual testing, training and exercising activities.
• Work collaboratively with Technology, Supply Chain, Digital Product, Customer, Commercial, Finance, People, Communications, Security, Legal, Procurement and other stakeholders to align recovery objectives, dependencies, plans and testing activity across critical business services. Ensure clear roles and responsibilities within a federated ownership model where functional and technology leaders remain accountable for their own recovery capabilities.
• Help ensure BCDR activities are aligned to ASOS' maturing Minimum Viable Company definition, critical business operations and agreed recovery objectives. Advise on development and testing of relevant runbooks, playbooks and recovery plans as required.
• Own ASOS' annual Group Insurance cycle, working with our brokers, insurers and internal stakeholders to ensure renewal activities are well governed, timely and clearly linked to ASOS' risk profile, strategic priorities and operational needs.
• Be a key ASOS point of contact for insurance queries, claims and project support, including managing day-to-day relationships with brokers, insurers and internal stakeholders across our business.
• Improve insurance processes and stakeholder understanding of insurance requirements, establish an Insurance Champions network, and work with relevant teams to use claims, insurer recommendations and lessons learned to drive a stronger control and resilience environment.
• Act as line manager and mentor for our Senior Risk Analyst who will support our BCDR and Group Insurance activities but also help deliver our responsibilities for assurance and risk management.
• Support incident and crisis management activity as required, including contributing to response coordination, insurance notifications and claims processes, post-incident reviews and lessons learned.
• Provide advice, challenge and training on resilience, insurance, risk management, governance and controls. Simplify complex topics to aid understanding and engagement, while keeping recommendations practical and aligned to commercial realities.
• Help shape and deliver our team strategy and roadmap. Identify and drive opportunities for AI, data analytics and automation within insurance and BCDR activities, adopting and embedding new tools, techniques and methodologies where they improve effectiveness, visibility or efficiency.
• Support our culture by championing Diversity, Equity & Inclusion strategies.

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least three days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

Qualifications

About You

• Significant experience in business continuity, disaster recovery, crisis management, operational resilience or similar role, ideally with at least 2-3 years shaping and leading or managing a business continuity programme in a diverse commercial setting.
• Technical understanding of insurance programme management, including renewal cycles, claims handling, insurer and broker engagement, policy documentation, evidence gathering, risk improvement activities and stakeholder advice, an advantage but not essential.
• Relevant professional qualification in a risk, insurance, resilience, business continuity, disaster recovery, operational resilience, controls or governance focused business area, an advantage but not essential.
• Strong risk and controls awareness, experience of complex and less mature operating environments and analytical problem-solving skills.
• Strong negotiation and influencing skills. A willingness to work with the business to understand commercial perspectives when defining fit for purpose governance, controls and resilience expectations. Someone who wants to make a difference and is excited about getting stuck in and adding value.
• Excellent stakeholder management and relationship building skills with the ability to lead thinking on insurance, resilience, governance, risk management and internal control best practice in an e-commerce retail environment.
• Good verbal and written communication skills. The ability to tailor delivery of clear, powerful and succinct messages to audiences at different levels, including senior leadership and governance committees.
• Self-motivated and able to work pro-actively on their own as well as within teams. A flexible multi-tasker who can deal with competing priorities and ambiguity that comes with our fast paced, ever-changing business and risk landscape.

Additional Information

 BeneFITS’  

• Employee discount (hello ASOS discount!)  
• Employee sample sales  
• 25 days paid annual leave + an extra celebration day for a special moment  
• Discretionary bonus scheme  
• Private medical care scheme  
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits 
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role. 

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.