Sr. Product Manager - Voice Origination & Numbers
Bandwidth · Raleigh, United States · 2mo ago
Who We Are:
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
What We Are Looking For:
As a Sr. Product Manager (Voice Origination and Numbers) at Bandwidth, you will be responsible for the P&L, overall growth, and profitability of assigned product(s). This role includes Vendor Management, Sales Support, and Customer interaction. The Product Manager's responsibilities focus on the operational aspects of the assigned product line including (but not limited to) a view on network strategy and enhancements, pricing, billing, and compliance.
What You'll Do:
- Create and own the strategic direction of the Inbound and Numbers products to maintain and grow Bandwidth's market position as inbound voice continues to evolve.
- Actively manage origination services and Numbers.
- Manage Tandem routing as a network function and product.
- Become the Bandwidth SME on assigned products.
- Make informed decisions on product evolution based on metrics collected with each customer interaction.
- Provide strategic vision and guidance to Bandwidth Segment and Platform teams on product, market, network, and customer trends and the development required to become and maintain status as a market leader.
- Actively work with and manage vendors and carriers in the ecosystem, ensuring compliance with regulatory, legal, and contractual requirements.
- Balance costs between on-net and vendors to create the appropriate blend of costs and level of service to provide a market-leading product with high margins.
- Work with Regulatory on issues with the FCC and State PUCs related to Inbound and Numbers.
- Develop deep relationships with key carriers and vendors.
- Support Sales in new customer acquisition and customer retention activities to profitably grow margin dollars and top-line revenue.
- Develop relationships with key customers.
- Support all existing internal processes; improve where possible through process innovation or development across all internal platforms.
- Meet corporate financial targets for Margin and Revenue budget; be able to explain the drivers behind past and future performance.
- Provide pricing guidance to the Deal Desk and Strategic Pricing and support them in nonstandard and bundled deal reviews.
- Create and present executive-level presentations as needed.
- Operate as a key member of a cross-discipline team composed of Sales, Marketing, Operations, and Engineering.
- Up to 25% travel may be involved.
What You Need:
- Bachelor's degree in a related field with 10 to 15 years of relevant experience in telecommunications.
- 10–15 years of voice product management experience.
- History with US-based local, SIP-based telecom networks; international experience a plus.
- Must work well in dynamic environments where direction may pivot multiple times in a month based on market feedback.
- Knowledge of telecom services and associated protocols (SIP, RTP, G.7xx, SMPP, WebRTC) helpful for success in this role.
- Understanding of North American Numbering Plan Administrator (NANPA), FCC, and state PUC roles in managing the availability, utilization, and operator access to North American numbering resources highly desirable. Knowledge of Canadian number management very helpful in this role.
- Understanding of FCC/state porting rules.
- Historical knowledge of TDM networks is a plus.
- Up-to-date understanding of the current regulatory environment and pending actions.
- Experience developing financial models to assess the profitability of new business opportunities.
- Dynamic speaker able to address internal and external audiences.
- Excellent written and verbal communication skills.
- Strategic thinker.
- Experience with lifecycle management of existing products and launching new products, particularly in the communications industry, with demonstrated keen UX awareness.
- Vendor management and negotiation skills.
- Strong initiative and interpersonal skills; demonstrated ability to work collaboratively with a wide range of individuals at all levels of an organization.
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.