Complex Claims Specialist (Cyber), France (M/W)
Coalition · Any Location, France · 21d ago
About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
Coalition is seeking an experienced and highly motivated Complex Claims Manager (Cyber) (M/W) - Responsable sinistres cyber (H/F), with strong expertise in insurance and cyber incident coverage, to join its fast-moving and growing international team.
The Claims team at Coalition stands out for its outstanding customer service and deep expertise in handling cyber claims for its insureds. As a team, we focus on partnering with our clients to resolve cyber incidents quickly and find practical, business-focused solutions to cyber risk.
As we continue to grow, we are seeking an experienced Claims professional to join our cyber claims team, with responsibility for handling complex Cyber policies. You will also support the underwriting team and coordinate with a range of external partners, including breach counsel, defense counsel, and coverage counsel, on behalf of Coalition and its partner carrier, Allianz.
The role is fully remote within metropolitan France.
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Responsibilities
- Handle the intake of cyber incidents, including the coordination of breach counsel, forensic investigators and other external partners
- Evaluate the full portfolio of claims in France
- Ensure timely posting and recommend appropriate and accurate reserves in line with Coalition and partner carrier guidelines
- Handle complex and litigated claims, including third party liability arising from security failures or data breaches
- Maintain accurate file documentation/information in our claims system
- Assess liability, quantum and coverage on claims, and clearly document your analysis, strategy and decisions in our claims system
- Intelligently guide and monitor third-party service providers, including quality of work, strategy and spend
- Maintain and develop relationships with brokers, insured stakeholders and key partners in the French market
- Identify and pursue settlement opportunities that achieve effective outcomes
- Work closely with counsel and other stakeholders to coordinate defense strategy and drive timely resolution of claims
- Provide data and insights to underwriters
- Support business development by contributing to marketing, client presentations and sales discussions
- Liaise with partner carriers
- Lead client engagement activities, including cyber incident preparedness and tabletop exercises, whether delivered directly by Coalition or our partners
- Ensure the global claims team is aware of specific claims handling requirements and market practices in France as well as other EEA countries, as Coalition expands its geographical footprint.
Skills and Qualifications
- 3+ years of experience handling cyber claims and litigation. Preferred background in:
- Handling wider financial lines claims, including D&O, E&O
- Handling European cyber incidents
- Education:
- Bachelor’s Degree (Bac + 3) or equivalent work experience.
- A university diploma in Insurance Law or Insurance Management is preferred but not mandatory (Bac +4 / Bac +5 or equivalent)
Language skills: Fluent in French & English is required
- Team work:
- Demonstrated experience to work as part of a team, interact with others, meet goals, and successfully perform in a fast-paced and changing work environment
- Excellent communication skills and ability to provide interactive experience with clients, colleagues and stakeholders
- Team-oriented with aptitude to excel in a collegial environment but also able to work proactively and independently
- Bonus:
- Additional language skills in Italian and/or Spanish
- Prior experience handling claims for the Spanish and/or Italian market
Compensation & Benefits
- CDI contract (full time employment contract in France)
- Position based in metropolitan France, in full remote work
- Annual home office stipend + access to coworking spaces
- 25 paid holidays + RTT days
- Private Medical Coverage (Mutuelle et complémentaire santé) covered by employer at 70% for medical, dental, and vision coverage, including out-patient treatment
- Life & Disability Insurance (Prévoyance)+ Statutory pension
- Mental & physical health wellness programs
- Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
Safe Hiring Notice
All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.