AI Quality Assurance Intern
Cresta · Toronto, Canada · 9mo ago
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns.
This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems.
Unlike traditional QA, this work sits at the intersection of:
- AI behavior analysis
- Intent recognition evaluation
- Conversation quality assessment
- Model output auditing
- Light prompt testing and refinement
Responsibilities:
- Execute structured test plans for AI Agent implementations
- Validate that intents, entities, and workflows trigger correctly
- Identify behavioral inconsistencies, misclassifications, or hallucinations
- Review and validate AI-generated suggestions, summaries, and classifications
- Provide actionable feedback to improve intent models and redaction/PII handling
- Run bias, redaction, and transcription accuracy checks
- Spot patterns or emerging issues across test sets
- Contribute ideas for improving internal QA processes and tools
Qualifications We Value:
- AI/ML, NLP, or chatbots
- Product quality and user experience
- Linguistics, conversation analysis, or human–AI interaction
- Exploring a career in AI evaluation, AI ops, or product QA
Perks & Benefits:
- $30-$50 per hour subject to taxes
- Lunch can be expensed (up to $25) while working in the office.
- PT0: 4 days
This posting will be used to fill a newly-created role.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.