Staff Engineer, Customer Quality Engineering
Analog Devices · San Jose, United States · 2mo ago
About Analog Devices
Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.
Responsibilities:
Manage key customer relationships across consumer, industrial, aerospace, military, automotive, and other markets, with a focus on quality-related matters.
Oversee and communicate customer failure analysis requests, issue resolution, improvement initiatives, and new product introduction activities (APQP/PPAP), as well as PCN communications and approvals, periodic quality reviews, and customer quality status reporting.
Collaborate with sales, customer operations, business unit, test, design, product, planning, and regional quality engineering teams to address customer inquiries and resolve quality-related challenges in a timely manner.
Serve as the primary customer interface for quality requirements, field returns, 8D reports, and customer audits.
Advocate for customers by representing their needs and expectations, interpreting requirements, and driving quality systems and process improvements that support evolving customer needs, satisfaction, and scorecard performance.
Demonstrate strong problem‑solving skills, effective communication, and the ability to develop and facilitate data‑driven solutions to complex issues.
Qualifications:
5–10 years of experience in Customer Quality Engineering.
Bachelor’s degree in electrical engineering, electronics engineering, or a related technical field; master’s degree preferred.
Strong knowledge of semiconductor manufacturing processes, failure mechanisms, reliability stress testing, and failure analysis tools and techniques.
Experience working with demanding customers and performing effectively in high-pressure situations.
Proven analytical and problem‑solving abilities, with strong verbal and written communication skills, including the ability to present effectively to multiple organizational levels both internally and externally.
Ability to travel locally, domestically within the United States, and internationally as needed.
Knowledge of commercial and automotive semiconductor standards such as APQP, PPAP, SPC, FMEA, and AEC‑Q100 is ideal. Familiarity with issue‑resolution methodologies including 8D, 5‑Why, Is/Is‑Not, Ishikawa, fishbone, and fault tree analysis. Data analysis skills for identifying trends in semiconductor manufacturing data, customer issues, and project challenges are a plus.
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
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Job Req Type: ExperiencedRequired Travel: Yes, 10% of the timeShift Type: 1st Shift/DaysThe expected wage range for a new hire into this position is $130,168 to $188,490.Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors.
This position qualifies for a discretionary performance-based bonus which is based on personal and company factors.
This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits.