Implementation Analyst (R-19556)

Implementation Analyst will be responsible for successful Customer enablement, fulfillment and onboarding of product solutions for customers requiring a less complex onboarding experience. You will be responsible for delivering against and fulfilling contractual requirements for signed agreements for D&B products and services. You will be the main point of contact for the customer during their onboarding period.

Essential Key Responsibilities

• Become an expert on D&B’s primary Sales & Marketing acceleration tool, D&B Hoovers, including its connectors and integrations to Salesforce and Microsoft Dynamics.

• Become an expert on D&B’s primary Finance products, Finance Analytics.

• Own onboarding activities for D&B Hoovers and/or Finance Analytics licenses by working directly with customers; educate them on D&B’s Hoovers and/or Finance Analytics capabilities and customer-focused use cases. Act as a consultant for the customer while showing the capabilities of the platform.

• Customers should understand the product, training options and can successfully use the product as a result of engagement during onboarding process. Execute tasks and complete onboarding and implementation following established processes and within required timelines.

• Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding of the customer. Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.

• Communication of activities: communicating status to customers and internal team members, updating Salesforce with status, escalating issues and asking for help when needed.

• Ownership to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding phase.

Essential Skills and/or Certifications

• Bachelor’s degree and a minimum of 1 year of relevant work experience.

• Excellent problem resolution skills and attention to detail.

• Results oriented with proven ability to multitask and prioritize.

• Must be experienced with Microsoft Office (MS Word, Excel, PowerPoint).

• Ability to train and transfer knowledge and skills.

• Strong verbal, presentation & written skills required, with the ability to communicate to a variety of customer audiences.

• Demonstrate ability to achieve results both independently and as part of a team; must be self-motivated to get the job done but also have flexibility and be able to collaborate as a team player.

• Salesforce experience is a plus.

• Where applicable, fluency in English and languages relevant to the working market.

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time.

• Ability to handle pressure, stressful conditions, and conflict resolution.

• Ability to work day, evening and/or weekend hours as needed.

• Ability to stand, walk, climb, kneel, crouch and bend over for work at office premises and office events.

• Regular attendance in the office, 3 days a week onsite.