Senior Principal AI Product Manager
Gen Digital · Kuala Lumpur, Malaysia · 5mo ago
About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About the Role
The Kuala Lumpur office is the technology powerhouse of MoneyLion. We pride ourselves on innovative initiatives and thrive in a fast paced and challenging environment. Join our multicultural team of visionaries and industry rebels in disrupting the traditional finance industry!
The ideal candidate will be responsible for enabling and ensuring great collaboration throughout the product development cycle of a core strategic platform/capability area, while keeping true to tech, agile, product & design principles. Your job will be to amplify the effectiveness of this complex, cross-disciplinary team, as well as collaborate confidently and translate complex ideas with key stakeholders across Engineering, Product, Data, Marketing, Sales, etc. You are the glue of a happy, productive, cross-functional team; making space for the creative work across all disciplines to happen in a transparent, open environment. The candidate is a top performer who thrives in a very fast-paced and demanding environment, thinks critically, and communicates effectively.
Key Responsibilities
Overall roadmap planning: unpack a broad, cross-functional initiative into specific workstreams, help teams define scope, deliverable, and schedules, and coordinate release planning across your team for multiple stakeholders
Create and drive the strategic vision for the product, while also enabling continuous improvement during feature development, ensuring learnings are captured, shared, and integrated.
Manage complex stakeholder relationships who have significant impact on product performance and success. Ensure that they are aligned with the product and company’s strategic vision and goals.
Work closely with engineering, design, and other cross-functional teams to ensure product development is aligned with business goals and timelines
Facilitate decision-making, resolve blockers and surface challenges while also monitoring and ensuring overall team health.
Understand and communicate complex engineering issues and ensure they are on a path for resolution
Manage and balance resources in your team and make strategic decisions about where to invest resources to drive growth and innovation.
Define data driven performance metrics for monitoring of key platform to ensure continuous improvement of platform reliability, availability and manageability
Develop a deep understanding of the Fintech space and market to make informed strategic decisions and ensure the team has the support and resources to achieve roadmap goal
About You
5+ years of experience in product management, including substantial ownership of AI/ML‑driven products at scale.
Deep expertise in managing end-to-end AI powered product lifecycle (Experimentation, analytics, data, features, modeling, deployment, monitoring and governance).
Proven track record of delivering AI/ML products that drive measurable business impact (revenue, cost, risk, engagement).
Strong technical fluency in machine learning concepts, with the ability to engage deeply with data scientists.
Demonstrated experience owning and driving complex, cross-functional roadmaps across multiple domains or product lines.
Excellent communication and storytelling skills, with the ability to explain complex AI concepts and trade-offs to non-technical stakeholders and senior leadership.
Strong analytical and experimentation skills, including comfort with defining success metrics, designing experiments, interpreting results and driving business outcomes with data driven decisions.
Experience setting standards and best practices for experimentation, ML governance, documentation, and product quality.
Demonstrated leadership in coaching and mentoring product managers and technical partners in AI/ML product thinking. Have a strong sense of ownership for the product and for the team.
Experience operating in fast-paced, ambiguous environments, with a bias towards decisive action, avoiding decision paralysis.
What's Next
TA Screening Call
Take-Home Case Study
Hiring Manager Interview - Case Study Discussion
__________
Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.