Global Service Desk

Ready to take your careerglobal?

Make your mark at one of the biggest names in payments.We’relooking for aService Desk Technicianto join ourever-evolvingGlobal Service DeskTeamand help shape the future of global commerce. 

Whatyou’llown

• Endpoint Support:Install,maintain, andoptimizeservers and end-user devices (desktops, laptops, MACs, MDM). 

• Issue Resolution:Troubleshoot and resolve hardware, software, and network issues to minimize downtime. 

• Standards & Optimization:Ensure compliance with policies and best practices while recommending effective software solutions.

Whatyou’llbring 

• Education:Bachelor’s degree in Computer Science, Management Information Systems, or a related field (or equivalent experience). 

It’sa bonus if you have

• Experience supportingMDM platforms and MAC environments

• Exposure toserver administration and enterprise network troubleshooting

• Familiarity withITIL practices, ticketing systems, or service desk tools

What Part Will You Play?

• Prepares desktops and laptopsbyimaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configuresappropriate hardwareand software for new team members as primary analyst.

• Assistswithmaintainingthe functionality and efficiency of computer and user objects in active directory. Configures user access for basic Local Area Network (LAN) services to include setting up email accounts for hired team members and deletion of terminated team members.

• Builds and configures infrastructure underpinning LAN services, as directed under supervision.

• Responds to routine technical issues surrounding desktop/laptop hardware (e.g.replacement of peripheral equipment due to failure), Microsoft Operating Systems, and/or installed software (e.g.basic software corruption), and follows through toappropriate resolution. Delivers replacement equipment, as directed.

• Prepares information on LAN capacity and performance through collection of automated reports and data providingtohigher level analyst for reporting.

• Reviews and updates basic and standard departmental documentation, as directed.

• Assistswith adherence to technology policies and compliance with all security controls, as directed.

• Ensures thatallocatedwork queues are responded to and actioned inan appropriate timescaleseeking support from higher level analysts or managers as needed.

About the team

Our inclusive and global teams win together every day.We’reproud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections –it’sunmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. 

What makes aGlobalpayer?

Globalpayersthink like a client, act like anownerand win as one team.We’recurious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, andit’sour passion that drives excellence in everything we set out to do. 

Does this sound like you? Then you sound like aGlobalpayer. Apply now to take your careerglobal.