Sr. Specialist - T&S - Developer Operations 4D

Sr. Specialist - T&S - Developer Operations

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities

• Design, develop, test, and deploy Appian-based business process management (BPM) applications, including process models, records, reports, sites, and interfaces (SAIL).

• Translate business requirements into technical designs, conceptual application architecture, and detailed process/data models.

• Build and maintain integrations between Appian and external systems, APIs, databases, and third-party platforms (REST, SOAP, Web Services).

• Perform SQL-based data modeling, database design, and data source configuration within Appian.

• Troubleshoot, debug, and resolve issues in interfaces, process models, and application performance.

• Apply Appian best practices for scalability, security, and maintainability across the application lifecycle.

• Collaborate with business analysts, solution architects, QA, and cross-functional Agile/SAFe teams to deliver features on schedule.

• Support requirements gathering and analysis sessions, providing technical input during solution design discussions.

• Provide technical guidance and mentorship to junior/mid-level Appian developers.

• Maintain thorough technical documentation across applications and process workflows.

• Participate in code reviews, unit testing, and deployment activities across dev/test/prod environments.

• Stay current with new Appian platform releases, features, and mobile development capabilities.
• Design and configure AI Agents within Appian process models, embedding them with proper context, guardrails, and auditability rather than deploying AI in isolation.

• Build intelligent document processing (IDP) capabilities into applications, including self-improving extraction models for complex/unstructured document formats.

• Leverage Appian Data Fabric to give AI agents and third-party tools secure, unified read/write access to enterprise data without data migration.

• Integrate Appian AI Agents with external systems and models via Model Context Protocol (MCP), enabling secure interoperability across the AI ecosystem (e.g., Snowflake Cortex AI and similar platforms).

• Use AI-assisted, spec-driven development tools (e.g., Appian Composer) to extract specifications from legacy applications and accelerate build/modernization cycles.

• Apply Process HQ and process intelligence/mining capabilities to identify bottlenecks, quantify ROI, and target automation opportunities with AI and RPA.

• Ensure all AI actions embedded in workflows and interfaces are governed, controllable, and traceable to business outcomes — supporting compliance, auditability, and responsible AI use.

• Track and tune agent performance over time, applying agent memory/learning to improve decision-making within governed processes.
• Strong understanding of Appian Application Architecture: process models, records, reports, sites, groups, and rules.

• Proficiency in Appian SAIL for building dynamic, responsive interfaces.

• Solid SQL skills and experience with relational database design and data modeling.

• Experience integrating Appian with REST/SOAP web services and third-party/COTS systems.

• Familiarity with Java, XML, and standard web technologies (HTML/CSS) as they relate to Appian customization.

• Working knowledge of version control systems (e.g., Git) and Agile/SAFe delivery methodologies.

• Strong analytical thinking, problem-solving ability, and clear communication skills for engaging with technical and business stakeholders.

• Working knowledge of AI/automation concepts relevant to Appian's platform: AI Agents, agentic automation, intelligent document processing (IDP), RPA, and process mining/intelligence.
• Appian Certified Associate Developer or Appian Certified Senior/Lead Developer certification.

• Experience with Appian performance tuning and optimization techniques.

• Exposure to cloud platforms (AWS or Azure) in the context of Appian deployments.

• Experience with process mining/mapping tools and cross-functional workflow design.

• Prior experience in regulated or public-sector environments (e.g., security clearance, DoD/government engagements), where applicable.

• Experience with Appian's mobile development features.

• Hands-on exposure to Appian's AI capabilities: AI Agents, Appian Composer (AI-assisted spec-driven development), Data Fabric, MCP-based integrations, or Process HQ.

• Understanding of responsible/governed AI principles (auditability, guardrails, human-in-the-loop controls) in enterprise automation contexts.

• Familiarity with connecting Appian to external AI/data platforms (e.g., Snowflake AI Data Cloud) for data-backed, agent-driven decisioning.
• Strong stakeholder management and technical writing ability.

• Comfortable working in fast-paced, cross-functional Agile teams.

• Ability to independently size, estimate, and scope Appian business requirements.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle

Required Skills

Agentic AI, Appian Process Automation

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

T&S - Developer Operations

Remote Type -

Hybrid

Work Shift -

Day Job (United States of America)

The approximate annual base compensation range for this position is:

66,500 to 83,500 USD

“Los Angeles California-based candidates are not eligible for this role”

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.