Auto Finance Operations – Manager – English – On-site Johannesburg

Front Line Manager - BCM - Commercial Leasing & Lending

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Job Description

Inviting applications for the role of Auto Finance Operations Manager English on-site Johannesburg We are seeking an experienced Operations Manager to lead a UK-regulated Auto Finance portfolio within a high-performance BPO environment. This role will oversee Early-Stage Collections and Dealer Lease Close (End-of-Contract Debt) operations ensuring delivery excellence regulatory compliance and strong client partnership. The successful candidate will bring hands-on experience managing both collections and end-of-lease processes within a UK-regulated financial services environment. They will be accountable for SLA performance governance frameworks operational hygiene (Ops 360 standards) and proactive client engagement. This is a senior operational leadership role requiring deep regulatory understanding commercial awareness and the ability to operate within an offshore delivery model supporting a UK client Responsibilities: - Service Delivery & Operational Leadership - Lead coach and develop a team of approximately 40 FTE including Team Leaders. - Drive performance across Early-Stage Collections and Dealer Lease Close portfolios. - Ensure consistent achievement of SL As KP Is quality productivity and financial targets. - Embed structured governance routines including daily weekly and monthly performance cadences. - Maintain operational hygiene aligned to Ops 360 and internal performance frameworks. - Ensure effective capacity planning and workforce optimization aligned to volume forecasts. - Regulatory & Risk Management - Ensure strict adherence to UK regulatory frameworks including compliance with Financial Conduct Authority (FCA) standards and Treating Customers Fairly (TCF) principles. - Drive compliance culture across all customer interactions and debt recovery practices. - Maintain audit readiness and ensure documented controls across collections and end-of-contract processes. - Proactively manage operational and compliance risks. - Client Engagement & Governance - Act as the operational point of contact for the UK client. - Lead WB Rs MB Rs and structured governance forums. - Provide transparent performance reporting root cause analysis and action planning. - Build and maintain strong trust-based client relationships. - Partner with client stakeholders to drive continuous improvement initiatives. - Commercial & Financial Management - Manage operational performance within budget and margin targets. - Drive efficiency through process optimization and performance improvement initiatives. - Monitor recovery rates roll rates liquidation performance and end-of-lease debt outcomes. - Identify opportunities for automation digitization and cost reduction. - Essential Experience - Proven leadership experience managing Early-Stage Collections in a UK financial services environment. - Demonstrated experience overseeing Dealer Lease Close / End-of-Contract Debt processes. - Experience managing 30+ FTE within a structured BPO or contact centre environment. - Strong working knowledge of UK regulated frameworks particularly FCA compliance requirements. - Experience managing offshore delivery for UK clients (highly advantageous). - Track record of delivering against contractual SL As and performance scorecards. - Experience managing client governance forums and senior stakeholder conversations. - Core Competencies - Operational Excellence & Delivery Discipline - UK Regulatory Knowledge (FCA & Consumer Duty awareness advantageous) - Client Relationship & Stakeholder Management - Performance Management & SLA Governance - Risk & Compliance Oversight - Data-Driven Decision Making - Continuous Improvement Mindset - Strong People Leadership & Coaching - Minimum

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Compliance Officer (CCO) - VskillsVskills, Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP)

Required Skills

Banking Capital Markets, Commercial Mortgage Lending, Leasing, Real Estate Leases

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

BCM - Commercial Leasing & Lending

Remote Type -

Office

Work Shift -

Standard (South Africa)

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