Senior QA Engineer (ServiceNow Tester)

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com 

DXC Vietnam has been recognized as one of the "Best Companies to Work for in Asia 2025" by HR Asia Magazine, highlighting its exceptional HR practices and 31-year legacy in the country. The company also earned the special "Most Caring Company Award" in 2025 for prioritizing employee well-being and fostering a supportive, inclusive workplace culture. 

We are seeking a ServiceNow Tester (QA Engineer) to support testing activities in ServiceNow implementation and enhancement projects. The ideal candidate should possess strong analytical skills, attention to detail, and excellent communication abilities to work effectively with business users and technical teams.

Key Responsibilities

• Analyze requirements, user stories, and functional specifications.

• Create and execute test cases, test scenarios, and test scripts.

• Perform Functional Testing, System Integration Testing (SIT), Regression Testing, and support User Acceptance Testing (UAT).

• Validate ServiceNow workflows, forms, catalogs, and system configurations.

• Identify, document, and track defects through resolution.

• Work closely with Business Analysts, Developers, and stakeholders to ensure solution quality.

• Prepare test reports and maintain testing documentation.

• Participate in Agile/Scrum ceremonies and project discussions.

• Ensure delivered solutions meet business requirements and quality standards.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or related field.

• 2-5 years of experience in Software Testing / Quality Assurance.

• Experience in web application testing.

• Hands-on experience in both manual and automated testing, including creating test cases and maintaining automated test scripts.

• Experience with at least one test automation tool or framework.

• Good understanding of Software Testing Life Cycle (STLC) and defect management processes.

• Experience writing test cases, test scenarios, and executing test plans.

• Familiarity with bug tracking tools such as Jira, Azure DevOps, or similar.

• Basic understanding of Agile methodology.

• Strong analytical and problem-solving skills.

• Excellent communication skills in English, both written and verbal.

• Ability to communicate effectively with clients, business users, and technical teams.

​Nice to Have

• Exposure to ServiceNow platform or ServiceNow projects.

• Knowledge of ITSM and ITIL concepts.

• Experience in API testing (Postman, SoapUI).

• Experience with test automation tools or ServiceNow ATF.

• ServiceNow CSA certification or willingness to pursue certification.

Employee Benefits and Perks

At DXC Vietnam, we follow a people‑first philosophy, offering competitive compensation and comprehensive benefits that support your professional growth and personal well‑being. 

• Attractive and competitive salary package 

• Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law 

• 13th‑month salary (guaranteed) 

• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave. 

• Premium Healthcare Insurance (1+1) for employees and dependents 

• Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well‑being to support you and your family 

• Access to the Well‑being Hub covering health, mental wellness, and financial planning 

• Extensive resources to support your onboarding and continual development including DXC University and sponsorship for professional certification exams. 

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition  

• Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation 

• Special allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.) 

• Annual team activities and company events 

• A collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth 

How to Apply & Our Commitment to You 

If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, please click “Apply Now” to submit your resume. 

In return, we are committed to providing a hiring experience that is transparent, fair, and engaging. Interviews and onboarding are conducted online as part of DXC’s virtual‑first approach to work. 

Equal Opportunity Employer 

DXC Technology is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and celebrate diversity as a source of strength. We believe in bringing your whole self to work, and our company grows only when our people grow. 

Reasonable accommodation for qualified candidates may be made in accordance with the DXC Accommodation Policy, including support for individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.