AI Tooling and Infrastructure Engineer
Hewlett Packard Enterprise · San Juan, Puerto Rico · 1mo ago
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
This role sits within HPE Networking's Training and Documentation organization, which is responsible for the technical content, learning materials, and documentation that support HPE Networking's products and customers. As AI tooling becomes central to how we produce, maintain, and deliver that content, we're building out the infrastructure to support it — and this role is central to that effort.
We're looking for anAI Infra Engineer to help us build and operate the infrastructure that lets our team actuallyuseAI to solve real business problems specific to technical training and documentation — things like content generation assistance, documentation search and retrieval, automated content QA,Avatar-led training, and much more.This is not a research role — we're not training foundation models or running open-ended ML experiments. Instead, you'll beideating,integrating,and productionizing existing LLMs (via vendor APIs and/or self-hosted tooling) into reliable, scalable systems that support concrete use cases across the organization.
You'll work at the intersection of infrastructure engineering and applied AI: standing up and maintaining the pipelines, services, and tooling — whether bought from a vendor or built in-house — that make AI features work reliably in production, in service of how HPE Networking creates and maintains training and documentation content.
What You'll Do
Design, build, and operate infrastructure that integrates LLMs into internal tools and customer-facing products
Evaluate, implement, and maintain third-party AI tooling and platforms, owning the vendor relationship and integration where applicable
Build homegrown tooling (pipelines, orchestration layers, retrieval systems, evaluation harnesses, monitoring) when off-the-shelf solutions don't fit
Own the operational reliability of AI-powered systems: uptime, latency, cost, and observability
Implement guardrails around cost, rate limits, prompt/version management, and failure handling for LLM-backed services
Collaborate withdocumentation and training stakeholdersto translate use cases into working, maintainable systems
Set up monitoring, logging, and telemetry to understand how AI systems are performing in production
Contribute to internal standards and best practices for how the orgevolves and adoptsAI tooling
Act as an AI evangelist within the org — sharing knowledge, demonstrating new capabilities, and helping teammates understand how and where AI tooling can be applied to their work
What We're Looking For
5+ years of experience in software engineering, infrastructure, platform, or DevOps/SRE roles
Strong scripting/programming ability—Python, Java, etc.
Experience working with one or more of the following: prompt management, retrieval-augmented generation, agentic tooling, skills, MCP, etc.
Practical experience integrating third-party APIs into production systems (LLM APIs a strong plus)
Experience with cloud infrastructure (AWS, GCP, or Azure) and standard infra-as-code practices
Hands-on experience with containers and container tooling
Comfortable operating in both Linux and Windows server environments
Experience standing up and maintaining web services (APIs, web apps, backend services)
Solid understanding of building reliable, observable, and cost-conscious backend systems
Comfort working with both vendor-provided tools and building custom solutions when needed — you're pragmatic about buy vs. build
A bias toward iteration over perfection—getting usable solutions in front of users quickly,and enhancing them incrementally over time
What This Role Is Not
Not a research scientist or ML research role — no model training, fine-tuning research, or novel architecture work
Not focused on academic experimentation — the focus is on applying existing, available AI capabilities to real use cases
Not a pure data science role
Nice to Have
Experience with LLM observability/eval tooling (e.g., tracing, evals, prompt versioning systems)
Experience running self-hosted models or inference infrastructure
Background in automation, telemetry, or network/systems infrastructure work
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
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TCP_04HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
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