Engineer -VMware and Storage
Hewlett Packard Enterprise · Bangalore, India · 1mo ago
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What You’ll Do:
- Operate, administer, and consult on storage infrastructure and Linux OS in line with ITIL standards.
- Provide technical input, solutions, and recommendations for deal pursuits and transformation projects.
- Deliver lifecycle support: planning, installation, monitoring, troubleshooting, patching, and de‑installation.
- Manage technical/service relationships with customers, vendors, and subcontractors.
- Resolve customer issues via phone, email, or remote sessions; reproduce issues in‑house.
- Perform regular follow‑ups with updates, recommendations, and action plans.
- Escalate issues to vendors per SOPs; lead technical escalations during crises.
- Collaborate with CoE/HW teams to diagnose and isolate complex issues.
- Maintain SLA compliance, case documentation quality, and operational metrics.
- Lead incident management across single and cross‑technology domains.
- Drive problem management: root cause analysis, trend analysis, preventive solutions.
- Independently prepare, review, implement, rollback, and test change records; participate in CAB.
- Apply patches/security changes, monitor compliance, and analyze compatibility.
- Ensure CMDB entries are complete and accurate.
- Conduct performance, capacity, and security audits; provide reports and recommendations.
- Deliver consulting support and training when required.
What You Need to Bring:
- Education & Experience: Bachelor’s in Engineering (or equivalent) + 6–7 years in storage administration.
- Core Technical Skills:
- Strong knowledge of Object, File, and Block storage.
- Expertise in SAN/NAS technologies (Ethernet/iSCSI, FC, FCoE).
- Hands‑on with HPE storage (Alletra 6000, Alletra MP, Nimble, 3PAR, Primera, MSA).
- Firmware and management experience on storage & servers.
- Linux OS (RHEL/SUSE) install, configure, administer, troubleshoot.
- Performance/capacity/security audit analysis and troubleshooting HW/OS issues.
- Certifications (Good to Have): SAN/Storage, Linux, VMware VCP, Microsoft, ITIL.
- Tools Knowledge: ServiceNow familiarity.
- Workstyle: Flexible for 24x7 rotational shifts and weekends.
- Soft Skills:
- Strong written and verbal communication (mandatory).
- Customer‑centric mindset, empathy, and negotiation skills.
- Self‑starter attitude, problem‑solving orientation, and innovation mindset.
- Ability to collaborate across technology teams and handle high‑pressure situations diplomatically.
- Achievement orientation with focus on SLA, metrics, and customer satisfaction.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
ServicesJob Level:
IntermediateHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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