Customer Finance Partner

What a Customer Finance Partner does at HP:

• Lead financial governance and provide commercial finance support for contractual customers, ensuring accurate revenue recognition, billing, accruals, and margin performance.

• Partner with business leaders, Account Business Managers (ABMs), Customer Delivery Managers (CDMs), Market Finance, Legal, and Operations to resolve complex contractual and financial issues.

• Drive revenue recovery and margin improvement initiatives through contractual reviews, pricing corrections, billing remediation, and process improvements.

• Provide financial leadership for high-value customer accounts, including forecasting, variance analysis, risk assessment, and executive-level financial reporting.

• Lead investigations and root cause analysis for financial exceptions, revenue leakage, billing disputes, and balance sheet exposures, ensuring sustainable corrective actions are implemented.

• Support month-end and quarter-end close activities, including accrual reviews, revenue validation, compliance requirements, and financial controls.

• Identify automation and process transformation opportunities using tools such as Power BI, SAP, and Microsoft Power Platform to improve reporting accuracy and operational efficiency.

• Collaborate across regions and functions to support strategic business initiatives, customer contract transitions, and financial transformation projects.

• Present financial insights and recommendations to senior leadership to support business decision-making.

• Develop and coach finance professionals, fostering collaboration, accountability, and continuous improvement within the team.

Individuals who do well in this role at HP, usually possess:

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related discipline.

• Minimum 7 years of experience in Finance, Accounting, Commercial Finance, Revenue Management, Financial Planning & Analysis (FP&A), Contract Finance, or a related field.

• Strong understanding of accounting principles, journal entries, month-end close activities, revenue recognition, financial controls, and financial reporting.

• Experience supporting large enterprise customers, contractual businesses, leasing models, or managed services environments is preferred.

• Advanced analytical and problem-solving skills with the ability to manage complex financial and operational issues.

• Experience working with SAP, Power BI, Excel, and financial reporting tools.

• Proven ability to influence stakeholders across functions and organisational levels.

• Demonstrated leadership experience, including project leadership, stakeholder management, and team development.

• Professional qualifications such as CPA, ACCA, CFA, CIMA, or equivalent certifications are considered an advantage.

• Business-level proficiency in Mandarin is preferred due to regular interaction with Mandarin-speaking customers, partners, and stakeholders across the Greater China and APJ region.