Technical Engagement Manager
Komodo Health · United States · 2mo ago
We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Opportunity at Komodo Health:
Great healthcare technology requires a bridge between technical solutioning and real-world strategy to drive true value. If you thrive at that intersection, Komodo Health is looking for a Technical Engagement Manager to join us in our mission to reduce the global burden of disease
In this role, you’ll serve as a strategic technical lead, bridging the gap between Komodo’s data ecosystem and our customers’ most critical business objectives. You will lead the end-to-end delivery of our most sophisticated AI tooling—specifically Marmot, our proprietary AI engine—integrating Komodo’s data into the core of industry leading healthcare organizations. Your responsibility extends beyond the initial implementation as you continue to engineer creative solutions and maintain a feedback loop to ensure that our technology solves real-world patient problems.
What You’ll Do:
Lead with AI: Become the go-to expert on Komodo’s AI capabilities, helping customers navigate the frontier of machine learning in healthcare.
Own the Outcome: Be the primary customer-facing technical resource responsible for ensuring delivery milestones are achieved on schedule. This includes leading requirements gathering, executing hands-on data deliveries, and turning ambiguous client workflows into concrete realities.
Be the Customer Champion: Serve as the primary internal advocate for your customers, ensuring their technical priorities and pain points are understood and addressed by Komodo’s internal product teams.
Orchestrate Internal Collaboration: Act as the central point of contact between Sales, Delivery, Support, and Product to ensure internal teams remain aligned on each customer’s unique technical roadmap.
Operate with Precision: Eliminate ambiguity by establishing a clear source of truth for every project. You will build and maintain the thorough technical documentation, roadmap tracking, and system hygiene required to keep our internal teams synchronized and executing seamlessly.
Influence Change: Proactively identify functional gaps in data or workflow requirements and design the necessary technical "bridges" to ensure a seamless experiences.
Looking back on your first 12 months at Komodo Health, you will have accomplished…
- Obtained an understanding of Komodo’s Healthcare Map, platform, and suite of products.
- Executed customer product delivery on schedule and at high quality, driving in-depth technical discussions and hands-on data delivery.
- Contributed to Komodo’s playbooks and internal knowledge base.
These are the essential job duties you will be responsible for
- Scope and solution both standard and non-standard workflows to determine the optimal path for delivering client value.
- Facilitate detailed data conversations with Komodo’s Legal and Compliance teams, distilling and communicating compliance boundaries to stakeholders.
- Identify opportunities for automation and scalability within our delivery workflows to transform repetitive tasks into streamlined, repeatable processes.
- Mobilize cross-functional teams (including Product, Engineering, Data, and Customer Success) to swiftly diagnose and resolve technical customer bottlenecks and bespoke requests.
What you bring to Komodo Health:
Technical & Tooling Requirements:
- Core Data Skills: Strong foundational knowledge in data queries (SQL or similar), database schemas, and data architecture concepts.
- AI Fluency: A strong understanding of core AI/ML concepts and an excitement to master Komodo’s product ecosystem. You are proficient in using generative AI tools to accelerate workflow automation and your own development productivity.
- Cloud & Platform Infrastructure: A foundational, operational understanding of AWS cloud infrastructure, Snowflake data warehousing, and API technologies.
- Workflow Automation: Hands-on experience automating data execution tasks and pipelines using Snowflake Tasks, Airflow, or scripting languages.
Core Strengths:
- Cross-Functional Technical Communication: Experience collaborating directly with a diverse range of stakeholders, from engineers to non-technical business leaders and customer stakeholders. You can easily break down complex technical hurdles into clear, actionable updates for a CEO or a Data Engineer alike
- Relentless Coordination: A track record of managing multiple complex, multi-stakeholder projects with high accuracy, proactive communication, and rigorous internal system hygiene.
- Growth Mindset & Problem Solving: Intellectual curiosity and an excitement for new challenges. You are a solutions-oriented thinker who enjoys navigating ambiguous situations and finding strategic ways forward through complex roadblocks.
- Passion for HealthTech: You are genuinely motivated by the prospect of using data to improve patient lives.
- Collaborative Leadership: A dedicated teammate who proactively shares knowledge and best practices to elevate the quality of work across the entire team.
Additional skills and experience we’d prioritize (nice to have)…
- Healthcare Domain Expertise: Prior professional experience working within the healthcare, life sciences, or healthtech industries, giving you a baseline familiarity with medical or scientific data workflows.
- Quantitative Background: A degree in a technical or quantitative field (e.g., Computer Science, Data Analytics, Health Informatics) or equivalent practical technical experience.
#LI-Remote
The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.
The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.
Komodo's AI Standard
At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.
Join us in shaping the future of healthcare intelligence.
Where You’ll Work
Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago. Roles vary — some can be performed from anywhere in the country, others are scoped to a specific region, and some are based near one of our hubs. For hub-based Dragons, we're building intentional in-office rhythms alongside the flexibility that's core to how we work. Whatever your setup, expectations will always be clear before you join.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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