ServiceNow Architect (Top Secret Clearance Required)

As a ServiceNow Solutions Architect, you will be a crucial member of our ServiceNow practice, responsible for providingexpertisein allfacetsof the ServiceNow platformand integrated technologies. Your primary role will be to design and architect comprehensive solutions that meet our clients' business requirements while aligning with industry best practices. Working collaboratively with various teams, you will play a key role in the successful delivery of ServiceNow projects. Your responsibilities include:

• Solution Design and Architecture:Provideexpert guidance on ServiceNow capabilities, customization options, and best practices. Lead the design of ServiceNow solutions that meet clients' requirementsandleveragethe ServiceNow platform and integrations effectively.Identifyand solve potential challenges.

• Implementation Support: Support the delivery of ServiceNow solutions. Provide technical oversight and ensure the design is accurately implemented. Ensure deliveries follow ICF and ServiceNow standards and processes. Oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across platforms.

• Performance Optimization: Conduct performance analysis and optimizations to improve the efficiency and responsiveness of ServiceNow and integrated solutions. Address performance bottlenecks.

• Quality Assurance: Design quality assurance plans and ensure the technical deliverables meet quality standards and best practices.

• Project Management: Work with project managers to keep projects withinscopeand timeline. Communicate project status with practice leadership and clients. Support deployment registrations tomaintainServiceNow partner status.

• Security and Compliance: Design the security plan and ensure all solutions follow security best practices and compliance requirements. Work with security teams to implement security measures andmaintaina secure environment.

• Documentation and Knowledge Sharing: Create technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team and the Practice. Lead knowledge sharing sessions across the practice.

• Continuous Learning: Stay updated on the latest developments in ServiceNow and integrated technologies, tools, and industry trends. Enhance yourexpertiseto provideinnovative solutions and approaches.

• Client Relationships: Build andmaintainstrong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions.

• Mentorship and coaching: Foster growth of our ServiceNow talent pool by targeting career pathways,mentoringand coaching individuals, and tailoring growth plans.

• Strategic Relationships: Foster enduring relationships between ICF, ServiceNow, and our clients.Facilitate collaboration and issue resolution.

• Corporate Growth: Contribute to the growth of the business. Lead the development of client roadmaps toidentifyand foster new opportunities for ICF services and ServiceNowlicensessales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. 

Required Experiences and Certifications

• 8 or more years of experience implementing and architecting ServiceNow solutions

• Candidate must have a Top-Secret Clearance

• ServiceNow Certified System Administrator

• ServiceNow Certified Application Developer

• Experience Creating or Developing Custom Service Now Applications (AppEngine)

• Certified inthreeor moreadditionalmainline certifications, with preference for the following:

• CIS – Discovery

• CIS – Service Mapping

• CIS – Software Asset Management

• CIS – Hardware Asset Management

• CIS – Event Management

• CIS – Performance Analytics

• CIS – Vulnerability Management / Response

• CIS – IT Service Management

• CIS – Customer Service Management

ValuableSkills for this Role

The ideal candidate will also have:

• Hands-on experience (>480 hourseach) implementing or architecting 20 or more ServiceNow applications

• Experience implementing ServiceNow Now Assistfeatures.

• Experience implementing and configuring ServiceNow AI Agents, Integration withother AI providers.

• Experience leading technical project teams

• Vast experience acrossnumerousparts of the ServiceNow platform and comfort with commonly integrated third-party technologies

• Excellencein scripting languages (JavaScript,GlideScript) and other relevant languages

• Experience indesigningand leadingcomplexsolutions andintegrations

• Strongunderstanding of system architecture and design principles. 

• Strong technicalleadershipskillsand ahungerto take onadditionalresponsibilities 

• Excellent written and oral communications skills to deliver technical solutions simply and succinctly

• Exceptional problem-solving and critical-thinking abilities

• Excellent communication, presentation, and stakeholder management skills

• In-depth understanding of ServiceNow best practices and industry trends

• Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensuretimelyandaccuratedelivery

#icfcleared

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.