Senior Director, Client Service
Kantar · Chicago, United States +4 · 1mo ago
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
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Job Details
Job Title: Senior Director, Media Client Service
Job Location: Hybrid- Atlanta, GA, Boston, MA, Chicago, IL, Norwalk, CT, Detroit, MI
About the role
The Senior Director leads a strategic book of business within a broader practice portfolio, combining deep media effectiveness researchexpertisewithseniorclient advisory andstrong commercial acumen in partnership with client partners and sales teams.This role influences investment decisions, drives multi-year growth, and delivers insight-led strategies that shape client outcomes.
Primary Responsibilities
Lead a set ofhigh value client accountswithaccountabilityforresearch delivery against forecasted targets,profitability, client satisfaction, and long-term growth
Serve as a strategic advisor tosenior andexecutive stakeholders,influencing media investment decisions and shaping measurementand learning agendas
Lead research,ensuring best-in-class design and delivery of complex media effectiveness programs (e.g., brand lift, cross-platform measurement, attribution, ROI, segmentation)
Translate client business challenges into scalable research frameworks that drive sustained impact across campaigns and time
Synthesize complex, multi-source data into clear executive narratives, delivering actionable recommendations that shapedecisions
Partner withcommercialteams to drivegrowthby expanding existing accountsandidentifyingnew research opportunities
Ensure operational excellence across account teams,optimizingresourcing, delivery models, and best practices to drive quality, efficiency, and scalability
Build and lead high-performing teams, developing talent and strengthening capabilities in research, storytelling, and client leadership
Act as a senior representative of Kantar, contributing to client leadership, industry presence, and advancement of media measurement and analytics
Essential Knowledge & Experience
10–15+ years of experience in market research, media analytics, or insights consulting, with significant ownership of complex client portfolios
Deepexpertiseexecutingmedia effectiveness research, including brand lift, cross-platform measurement (digital, CTV, addressable, linear), and advanced methodologies (attribution, ROI, segmentation)
Proven ability to translate complex data into clear, executive-level narratives that drive strategic decision-making and influence investment outcomes
Demonstrated success serving as a trusted advisor to senior and executive stakeholders, shaping measurement strategy and long-term business direction
Strong commercial acumen, witha track recordofinfluencing partnership renewal,driving growth and delivering multi-year account plans
Experience leading and scaling high-performing teams, including developingresearchtalentand driving excellence across account structures
Proven ability to deliver operational excellence at scale,optimizingresourcing, delivery models, and best practices across teams
Excellent communication and leadership presence; able tooperateeffectively in fast-paced, complex client environments
Bachelor’s degreerequired; advanced degree preferred
Kantar Benefits
We provide a comprehensive, highly competitive benefits package, including
Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager
The salary range for this role is $124,900 - $170,400 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
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Location
Chicago, N. Green StreetUnited States of AmericaKantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.