Case Support Analyst
CACI · Remote · United States · 13d ago
What You’ll Get to Do:
CACI, Inc., is seeking full time Case Support Analysts. This position directly supports national security and suitability investigations, focusing on providing support to the field and review departments through the investigator helpline as well as case scoping.
More About the Role:
Serve as subject matter expert by demonstrating a high level of knowledge of customer policies and procedures to include case coverage for all case types, issue resolution, reporting requirements, and working knowledge of FWS
Answer field investigator, reviewer, and section lead case related questions and concerns via telephone and email
Understand the essential functions of field and review department positions
Reviews the front end of field investigations for compliance with national standards and customer requirements
Provides guidance to CACI field staff regarding responsibilities to the investigation along with issues raised during the conduct of an investigation
Assesses designated case types to communicate important case information to the field while cancelling unwarranted items and ensuring all necessary field work is scheduled or extended
Manage daily workload and task list, prioritizing based on customer, business needs, and team needs; participate in all mandatory meetings
All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from the authorized company representatives
Other duties as assigned
You’ll Bring These Qualifications:
U.S. Citizenship (a requirement for obtaining a Federal security clearance)
Must possess and maintain a current favorably adjudicated T5 or T5R background investigation at all times
Bachelor’s degree or equivalent work-related experience in conducting Federal background investigations and/or reviewing Federal background investigation reports of investigation
Candidates must have at least 12 months’ experience conducting/processing background investigations
Must be able to multitask and be comfortable with fast paced environment handling both e-mail and telephone inquiries
Must be flexible with schedule availability. Schedule consists of morning and afternoon shifts. Position requires approximately two late afternoon shifts per month
Excellent computer skills and proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
Strong customer service skills
Highly detail-oriented, excellent time management, organizational and administrative skills with the ability to prioritize and/or reprioritize daily tasks based on the needs of the customer, business, and/or your team; and remain flexible and receptive to changes resulting from customer or business needs
Analytical and problem-solving skills with the ability to recognize patterns, trends and/or issues, identify key findings, determine conclusions, and communicate all relevant information
Strong verbal and written communication skills to communicate with individuals by telephone, email, and face to face; ability to establish and promote a team-oriented work environment; and maintain an energetic positive-mind with the ability to foster relationships with and amongst your team and colleagues
Impeccable work ethic, integrity, and “can-do” attitude with a sense of mission in support of national security
Ability to pass a mandatory pre-employment drug test
Ability to obtain and maintain a favorable U.S. Government security clearance
Ability to work independently and as a part of a team
PHYSICAL DEMANDS:
Normal demands associated with an office environment
Must sit or stand to work at a computer, reading and typing, for long periods of time
Maintain visual ability including close vision, distance vision, color vision, peripheral vision, depth perception and to adjust focus while reading words and numbers
Speak and hear sufficiently to communicate in person, over the phone and via video
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$46,000-$94,400CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.