Quality Manager
CACI · Reston, United States · 24d ago
The Opportunity:
CACI is seeking a Quality Manager for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.
Responsibilities:
Provides technical/management leadership for QMP development, implementation, and maintenance across global enterprise
Establishes enterprise quality standards ensuring services, deliverables, and performance outcomes meet Government requirements
Directs identification of operational services requiring Performance Management Metrics establishing continuous improvement methodology
Establishes enterprise performance metrics framework consistent with organizational objectives and compliance standards
Directs customer experience program strategy including surveys, NPS metrics, trend analysis, and improvement action plans
Establishes enterprise KMP strategy documenting SOPs, quality control procedures, and continuous improvement processes
Directs continuous improvement methodology implementation supporting continuous improvement cycles within operations
Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing
Qualifications:
Required –
BA/BS + 13 years of relevant experience; equivalencies considered
Active Secret clearance
Extensive experience developing, implementing, and managing enterprise Quality Management Programs (QMPs), quality assurance frameworks, and quality control processes within complex IT/service delivery environments
Demonstrated experience establishing and managing performance metrics, KPIs, SLAs, quality standards, and service-level performance measures aligned with contractual and organizational requirements
Experience conducting quality assessments, audits, root cause analysis, trend analysis, and corrective/preventive action planning to identify and resolve performance deficiencies
Demonstrated experience implementing continuous improvement methodologies and translating performance data into measurable operational improvements
Experience developing and managing customer experience and service quality programs, including surveys, satisfaction metrics, NPS, trend analysis, and improvement action plans
Experience developing quality management plans, SOPs, quality control procedures, performance dashboards, and executive-level reporting
Experience with IT Service Management (ITSM) tools and methodologies, including measuring and improving performance across IT service delivery processes
Demonstrated ability to provide enterprise-level quality governance and technical leadership, working across operations, engineering, service management, program leadership, and Government stakeholders
Desired –
Prior experience supporting federal agencies, especially the Department of State
Experience supporting large-scale, geographically dispersed or global enterprise IT environments
Experience with ISO 9001, CMMI, Lean Six Sigma, ITIL, or comparable quality and continuous improvement frameworks
Lean Six Sigma, ITIL, ISO Quality Management, ASQ, or related professional certification
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$120,800 - $265,800