Senior Associate, Platform Growth & Operations (PMO)

We are looking for a highly organized, detail-oriented, and process-driven PMO Senior Associate to support our enablement team. In this role, you will be the core coordinator ensuring internal operational alignment, standardizing cross-market workflows, and maintaining a single source of truth. You will track day-to-day project milestones across all markets, identify operational bottlenecks early, and ensure headquarters’ guidelines are executed flawlessly.

What you'll do

Key Responsibilities:

1. Market Tracking & Single Source of Truth :
• Serve as the primary operational anchor for regional markets. Maintain centralized tracking dashboards, project logs, and routine reporting cadences to eliminate information silos.
• Drive cross-market dashboard alignment by unifying reporting metrics, tracking templates, and data definitions across all internal stakeholders.
• Cascade execution guidelines, configuration requirements, and standards to Market PICs, ensuring 100% operational consistency across regions.
• Project Delivery & Risk Monitoring :
• Track end-to-end execution of multi-market operational initiatives. Monitor daily/weekly progress against project milestones and key deliverables across all markets.
• Proactively flag execution delays, data discrepancies, or operational bottlenecks to senior stakeholders early, helping coordinate solutions to keep projects on schedule.
• Process Standardization & SOP Rollout :

• Assist in developing, updating, and enforcing scalable SOPs, documentation, and PMO playbooks to streamline daily workflows for internal members.
• Audit regional compliance against enablement SOPs to ensure all internal teammates strictly adhere to operational and configuration standards.

What you'll need

Requirements & Qualifications:

1. Experience & Operational Capability :
• Bachelor’s degree or above.
• 3+ years of experience in Operations, PMO, Project Coordination, or Process Management (Experience in O2O, On-Demand Delivery, Logistics, Freight, or Multi-Sided Platforms is a strong plus).
• Proven experience coordinating with multi-regional, multi-market, or cross-functional stakeholders.
• Data & Organization Competency :
• Strong business analytical skills with a knack for numbers and operational metrics—able to track and compare data systematically across 19 markets.
• Proficient in Excel and PowerPoint for dashboarding and reporting. Basic SQL or BI tool knowledge is a plus.
• Core Mindset & Soft Skills :
• Meticulous & Highly Organized: Exceptional attention to detail with an obsession for clean documentation, structured tracking, and clear deadlines.
• Proactive & Assertive Communication: Clear, polite, yet persistent communication style to follow up with various stakeholders to deliver on time.
• Logical & Resilient: Strong logical thinking under fast-paced operational environments, with a problem-solving mindset.