IT Support Lead
Lendable · London, United Kingdom · 11d ago
About Lendable
Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start:
One of the UK’s most exciting unicorns with a team of over 800 people
Among the fastest-growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital and Goldman Sachs
Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
Join us if you want to
Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting
About the role
A proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.
You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture.
You’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.
What you'll be doing
Support the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance
Set strategic direction for IT, aligning team objectives to business needs and company growth goals
Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction
Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment
Develop and implement IT standards, knowledge base articles, and training resources
Drive continuous improvement of IT workflows, through automation and process optimisation
Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations
Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection
Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics
Support office and remote working technology needs and encourage a culture of innovation and accountability
What we’re looking for
Minimum of 5+ years in IT Support/IT Systems/Service Desk environments
Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji
Experience in leading teams
Proven coaching abilities, with a track record of supporting high-performing, inclusive teams
Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations
Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals
Strong communication and stakeholder management skills
Understanding of security protocols and strategies for threat mitigation
Willingness to travel to office locations in Kent and London as needed
Nice to haves
Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement
Knowledge of cloud platforms such as AWS and Google Cloud
Direct experience scaling IT functions in high-growth tech environments
Industry experience in fintech or financial services is a plus
Experience with network management and troubleshooting
Interview process
A quick phone call with one of the team
Technical Interview
Team Interview
Meet the team you’ll work with daily
Culture Interview
Meet a member of the senior tech leadership.
Life at Lendable
Winning team: the opportunity to scale up one of the world’s most successful fintech companies
Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
Health coverage: support for your physical and mental wellbeing, including private health cover
Retirement & savings: long-term financial wellbeing through retirement savings plans
Employee referral programme: earn a competitive bonus when you refer successful new team members
Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations
Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.
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