Consumer Consultant - Branch Channel

Location:

4910 Tiedeman Road, Brooklyn Ohio

ESSENTIAL JOB FUNCTIONS

• Drives cross-functional implementation teams including internal team members, contractors and vendors to ensure successful execution of medium- to large-scale physical distribution initiatives
• Drives execution by effectively managing priorities, pace, scope, quality, cost and risk
• Serve as a delegate for the Physical Distribution Senior Channel Manager for decision making on details of physical distribution initiatives
• Primary contact for assigned market leadership teams regarding physical distribution. Communicates approved strategy/tactics and keeps them updated on progress of physical distribution initiatives affecting their market
• Collaborates and partners closely with ATM Channel Team, Real Estate Solutions, Security, Technology, Marketing, Branch Operations and vendor partners on initiatives affecting physical distribution
• Reviews and approves scope/changes within the approved program parameters and monetary approval levels. Resolves any issues or roadblocks to implementation and maintains communication about decisions with affected partners
• Reviews progress, decisions and unusual situations with senior management
• Maintains database with updated information relative to physical distribution plans and decisions
• Implements new or updated processes, policies and procedures to drive for improved cost, quality, client experience or reduced risk
• Addresses and remediates technical and client experience issues within the physical distribution channel
• Handles a multitude of internal and external inquiries/requests. Relies on experience and knowledge to provide answers otherwise not available
• Represents Physical Distribution on functional teams involving a physical branch/ATM environment component as needed
• Keeps up to date on industry best practices for physical distribution strategy, tactics and technology

• Bachelor’s Degree in Business Administration/related field or equivalent work experience
• Progressive project or implementation experience leading medium- to large-scale projects with a proven track record of exceeding goals
• Strong written/oral communication skills and presentation skills
• Proven track record of meeting and exceeding client expectations in a client support role
• Comfort level with working collaboratively across the organization with a sense of urgency to achieve stated goals, sometimes within a virtual work environment
• Ability to interact effectively and influence across multiple levels and departments within an organization
• Change management skills with a demonstrated record for continually improving process and team performance
• Strong attention to detail with ability to identify issues or opportunities in advance and address them prior to business impact
• Proven ability to manage time and multiple tasks simultaneously while prioritizing business-critical issues
• Ability to work successfully with vendors and address complex issues with professionalism and business savvy
• Exceptional process management skills with a demonstrated record for continually improving process performance
• Fluency in Microsoft Office suite and Outlook
• Retail distribution or ATM experience preferred
• Basic understanding of site layouts and construction/product specification drawings preferred
• Basic understanding of branch/ATM operations preferred

• Action and results oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum amount of planning or supervision; seizes more opportunities than others; creates focus, identifies risks or potential issues and develops contingency plans to address them
• Client focused – is dedicated to meeting the expectations and requirements of internal clients; acts with the client in mind; establishes and maintains effective relationships with clients and gains their trust and respect

• Decision Making

• Drive For Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues for improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance again goals; evaluates results.
• Problem Solving
• Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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