Lead Product Manager, Personal Loans

Current Employees of Happen Bank: Please apply via your internal Workday Account

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

Happen Bank is looking for a Lead Product Manager to own the most complex, ambiguous, and cross-cutting problems in the personal loans portfolio, from acquisition and application through decisioning, offers, and funding. You will shape portfolio-level strategy alongside the Sr Director of Product Management, frame problems the team has not yet recognized, and set the standard for product craft that others model their work on. Your impact is measured by the quality of your strategic thinking, the clarity of your problem framing, and the outcomes your work produces across the portfolio.

You will serve as a trusted product voice to senior leadership across Engineering, Design, Research, Data, Risk, Compliance, Operations, and business stakeholders, navigating the complex intersections of regulation, credit strategy, and customer experience.

What You'll Do

• Drive improvements in funnel conversion and customer experience through data-driven insights and validated customer research
• Frame high-value problems the team has not yet identified: synthesize market signals, customer evidence, and business performance into new strategic opportunities
• Conduct continuous product discovery: build deep customer expertise through direct research, validate opportunities with evidence, and challenge assumptions
• Develop and manage a clear, evidence-grounded product backlog and roadmap, communicating strategy and tradeoffs to cross-functional leadership
• Align portfolio roadmap priorities with senior business partners, ensuring shared understanding of tradeoffs and investment rationale across the team
• Write clear problem statements, PRDs, Epics, stories and acceptance criteria that set the standard for how the team communicates with Engineering
• Partner with Product Delivery Management on portfolio planning, dependency management, and launch coordination
• Explore the use of emerging AI solutions and actively use modern AI tools to elevate research, synthesis, experimentation, and product development

What Success Looks Like

• Portfolio strategy reflects your influence: clear investment rationale, well-framed problems, and measurable outcomes tied to business performance
• Measurable improvements in funnel conversion, customer experience, and risk performance driven by initiatives you led or shaped
• Strong cross-functional alignment and trusted partnerships across the organization, including Engineering, Design, Risk, Compliance, Operations, Marketing, senior business leadership, and your peers

About You

• 7+ years of product management experience
• Experience working in regulated consumer fintech environments
• Demonstrated practice of continuous product discovery, including customer research, problem validation, and evidence-based prioritization at portfolio scale
• Proven ownership of high-traffic digital products with measurable customer and business outcomes in complex, regulated environments
• Strong analytical orientation and comfort defining KPIs and working closely with data
• Recognized cross-functionally as a trusted partner; proactively builds alignment and brings stakeholders together across Engineering, Risk, Compliance, Design, and business teams
• Experience defining experimentation strategy for your assigned product domain
• Ability to clearly articulate strategy, frame tradeoffs, and influence senior leadership across technical, business, and regulatory audiences
• Strong product judgment recognized by peers; others seek your input on their hardest problems
• Track record of leveraging AI tools to elevate product thinking, analysis, and execution quality
• Bachelor's degree or higher, or equivalent combination of education and experience

Work Location
San Francisco

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.

Time Zone Requirements
Primarily PT

While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to Happen Bank offices and/or other locations, as needed.

Compensation
The target base salary range for this position is 187,000-215,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-BC1

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com. 

Notice on AI Tool Use 

For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.

You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.

During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us.  We will use this information to evaluate your application for employment.

We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes.  For more information about how we will handle your personal information, please refer to our Privacy Disclosure.

We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.