Sr. Software Quality Process & Systems Engineer
Lucid Motors · Phoenix, United States · 1mo ago
About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
Sr. Software Quality Operations Engineer
Leading the Future in Luxury Electric and Mobility
At Lucid, we set out to create the most captivating luxury electric vehicles—vehicles that elevate the human experience, break conventional boundaries, and shape the future of sustainable mobility.
The Role
The Sr. Software Quality Operations Engineer drives end-to-end software quality operations across vehicle programs. This role ensures timely issue resolution, effective cross-functional coordination, executive visibility, and continuous improvement of software quality performance throughout the software development and release lifecycle.
The successful candidate will serve as a central point of coordination for software quality activities, leading issue triage, quality governance, risk reporting, and release-readiness tracking. This role requires strong knowledge of software development and validation processes, disciplined program execution, and the ability to influence teams across Engineering, Validation, Program Management, Product Quality, Service, Manufacturing, and Functional Safety.
What You'll Own
Software Quality Operations and Issue Management
- Lead software issue triage, prioritization, and tracking across multiple vehicle domains, programs, and software releases.
- Drive cross-functional coordination to support timely root-cause analysis, corrective actions, validation, and issue closure.
- Own critical issue review processes and provide clear visibility into software quality risks, blockers, dependencies, and resolution status.
- Monitor defect backlog health, issue aging, closure performance, and recurring quality concerns requiring escalation or systemic corrective action.
- Facilitate software quality review meetings and ensure clear ownership, accountability, decisions, and follow-through for open issues.
Quality Governance, Metrics, and Executive Reporting
- Develop and maintain software quality dashboards, KPIs, issue-aging reports, and executive-level status reporting.
- Drive reporting and governance processes that improve organizational visibility, data integrity, prioritization, and decision-making.
- Present software quality status, risks, trends, and recommendations to engineering leadership and executive stakeholders.
- Analyze quality data to identify recurring failure patterns, program risks, and opportunities for process improvement.
- Drive consistent quality governance practices across vehicle programs and software domains.
Software Release Readiness
- Support software release-readiness assessments by tracking open risks, critical defects, validation status, dependencies, and closure plans.
- Partner with Engineering, Validation, Program Management, Product Quality, Service, Manufacturing, Functional Safety, and Cybersecurity teams to drive issue resolution and readiness alignment.
- Monitor release criteria and provide fact-based quality status to support informed release decisions.
- Escalate software quality risks that may affect customer experience, vehicle performance, compliance, launch timing, or release readiness.
Continuous Improvement
- Identify quality process gaps and drive improvements to issue management, reporting, governance, and escalation workflows.
- Promote lessons learned, repeat-issue prevention, and disciplined corrective-action follow-through.
- Advance the use of data analytics and reporting automation to improve software quality insight and operational efficiency.
- Foster a culture of transparency, urgency, accountability, and continuous improvement across software development organizations.
What Success Looks Like
- Critical software issues are resolved efficiently with clear ownership and accountability.
- Root-cause analysis, corrective actions, and validation activities are completed on time and tracked through closure.
- Leadership has accurate, timely visibility into software quality metrics, risks, blockers, and program health.
- Quality dashboards and KPIs provide actionable insights across programs and software domains.
- Escalations are managed effectively and quality risks are addressed before customer impact whenever possible.
What You Bring
Minimum Qualifications
- Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Systems Engineering, or a related technical field.
- 8+ years of experience in software quality, quality operations, program quality, software validation, issue management, technical program management, or a related technical discipline.
- 5+ years of experience managing cross-functional issue resolution, quality reporting, KPI management, quality governance, or program execution activities.
- Strong understanding of software development, validation, release processes, defect management, and corrective-action workflows.
- Experience managing issue triage, corrective actions, executive escalations, and quality governance activities.
- Hands-on experience with Jira, Confluence, QUAL, dashboards, KPI reporting, and project-tracking tools.
- Strong analytical skills with the ability to identify trends, risks, recurring issues, and process improvements using quality data.
- Excellent written and verbal communication, presentation, and stakeholder-management skills.
- Demonstrated ability to coordinate large cross-functional teams and drive execution through influence, ownership, and accountability.
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Ability to read, write, speak, and understand English sufficiently to perform the essential duties of the position, including understanding work instructions, safety procedures, and job-related communications.
Preferred Qualifications
- Master's degree in Computer Science, Software Engineering, Electrical Engineering, Systems Engineering, Business Administration, or a related field.
- 10+ years of experience in software quality, program quality, quality operations, technical program management, or engineering operations.
- Experience supporting executive reviews, release-readiness reviews, and quality governance boards.
- Experience in automotive, autonomous driving, embedded software, connected vehicle systems, or another complex product-development environment.
- Knowledge of Functional Safety, Cybersecurity, Homologation, and automotive quality processes.
- Experience with software quality metrics, data analytics, reporting automation, and business intelligence tools.
Work Requirements
- Ability to work in a fast-paced environment and manage multiple priorities across concurrent vehicle programs and software releases.
- Ability to support time-sensitive quality reviews, escalations, and release-readiness activities as business needs require.
- Ability to collaborate effectively with geographically distributed and cross-functional teams.
Compensation & Benefits
The compensation range for this position will be determined based on experience, qualifications, geographic location, and business needs. In addition to base compensation, Lucid offers a comprehensive benefits package and may provide bonus opportunities, equity awards, and other incentive programs as applicable.
Equal Opportunity Employer
Lucid is committed to maintaining a diverse and inclusive workplace where every employee is valued and respected. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other legally protected characteristic.
Accessibility
Lucid is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans throughout the application process. If you require assistance or accommodation due to a disability, please notify the Talent Acquisition team.
Candidate Data Privacy
By submitting an application, you acknowledge that Lucid will collect and process your personal information in accordance with applicable privacy laws and the Lucid Candidate Privacy Notice. Applicants are encouraged to review the privacy notice available on Lucid's careers website for additional information regarding data collection, processing, and retention practices.
To All Recruitment Agencies
Lucid does not accept unsolicited resumes or candidate submissions from recruitment agencies. Please do not forward resumes to Lucid employees or submit candidates through any channel without a valid written agreement in place. Lucid is not responsible for fees related to unsolicited resumes or candidate submissions.
Compensation & Benefits:Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies:Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.