Sr. Director of Software Engineering - Payment Network
JPMorgan Chase · Wilmington, United States +1 · 17d ago
Director & ExecutiveOn-siteSoftware Engineering
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let’s push the boundaries of what's possible together.
As a Senior Director of Software Engineering at JPMorganChase within Consumer & Community Banking, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.
Job responsibilities
As a Senior Director of Software Engineering at JPMorganChase within Consumer & Community Banking, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.
Job responsibilities
- Leads multiple technology and process implementations across departments to achieve firmwide technology objectives
- Drive engineering design of core payment network capabilities through POC and initial implementations spanning the payment network, interfaces, data flows from merchant through both our issuing platforms.
- Define and enforce architectural best practices, standards, and guidelines across multiple lines of business ensuring security, scalability, and regulatory compliance.
- Own the Architect of our payment network processing, including transaction authorizations, tokenization, dispute management, Fraud/Risk processing, Identity, settlement and more
- Directly manages multiple areas with strategic transactional focus
- Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools within the work environment) to drive firmwide objectives (speed, scalability, reliability, and cost-to-serve), including portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration; establishes guardrails for validation, security, resiliency, traceability, and reuse.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments.
- Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business
- Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives
- Manages multiple stakeholders, complex projects, and large cross-product collaborations
- Influences peer leaders and senior stakeholders across the business, product, and technology teams
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading
- Deep expertise in end-to-end payment network processes: authorizations, tokenization, VAS, disputes, clearing, settlement, and fraud management across merchant, acquirers, and issuers
- Experience working with Business, Legal and Compliance to ensure the systems meet regulatory, compliance and business goals.
- Track-record of working with abstract emerging technologies / trends (e.g., agentic payments, AI/ML fraud detection, blockchain), shaping design and innovation.
- Experience developing or leading large or cross-functional teams of technologists
- Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
- Experience leading multi-organization adoption of agentic AI-enabled engineering operating models (using enterprise-authorized tools within the work environment), including defining governance (human-in-the-loop decisioning, quality gates), measurement frameworks, and secure handling of sensitive inputs/outputs across teams.
- Deep understanding of responsible AI risk, controls, and resiliency/security expectations at scale, with demonstrated ability to advise senior leaders on safe adoption, portfolio governance, and reuse-first strategies.
- Experience leading complex projects supporting system design, testing, and operational stability
- Experience with hiring, developing, and recognizing talent
- Extensive practical cloud native experience
Preferred qualifications, skills, and capabilities
- Recognized thought leader and innovator with demonstrated industry eminence
- Experience at payment network, acquirer or related industry / company helpful.