CTO Lead Technical Program Manager

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in the Chief Technology Office - Authentication and Authorization area within the Identity and Access Management organization, you will be a hands-on individual contributor responsible for delivering complex cross-team programs that advance key business objectives. You will lead quarterly planning for Customer Auth. Engineering, maintain an accurate sprint-planning dashboard, and reinforce delivery discipline through strong JIRA hygiene. You will proactively manage dependencies, risks, and blockers; run governance forums and executive reporting cadences; and partner closely with Product and Tech managers to improve transparency and delivery outcomes, including release communications as needed. You will also leverage enterprise-authorized AI capabilities to increase efficiency and effectiveness. Additionally, you will support Third-Party Oversight activities for Global Authentication Engineering suppliers as needed.

Job responsibilities

• Lead quarterly planning across AuthE; maintain sprint planning dashboard (priorities, capacity, milestones).

• Drive end-to-end execution of multi-team Auth & Auth initiatives by aligning requirements with Product Owners and Engineering Leads into clear roadmaps and priorities.

• Run governance cadences (RAID, dependencies, forums/SoS); escalate and drive issues to closure.

• Enforce Jira hygiene and program-data quality (including Team Central) on a regular cadence.

• Coordinate release communications with Product, Engineering, QA, and Release partners.

• Ensure delivery aligns to regulatory/compliance expectations through compliance-by-design, privacy-by-design, and least-privilege principles.

• Support executive and PI/status reporting by consolidating updates into decision-ready communications for product and technology senior management team.

• Support Third-Party Oversight (TPO) activities for Global AuthE suppliers as needed.

• Use enterprise-authorized AI to accelerate planning/synthesis with human validation.

Required qualifications, capabilities, and skills

• 5+ years (or equivalent expertise) in technical program management experience delivering complex, cross-functional programs in a large enterprise.

• Strong program execution skills: planning, governance, dependency/RAID management, and delivery tracking.

• Proven ability to influence engineering, product, risk/compliance, and operations; strong executive communication.

• Technical fluency to partner with engineers/architects and coordinate delivery across platforms/services; vendor management as needed.

• Strong analytical/problem-solving skills; track measurable outcomes.

• Agile leadership (Scrum/Agile practices, prioritization, estimation, continuous improvement).

• Ability to validate AI-assisted outputs, escalate uncertainty, and follow data-handling requirements.

Preferred qualifications, capabilities, and skills

• Experience with multi-product programs and enterprise-scale transformations.

• Familiarity with structured delivery controls risks, issues, dependencies, milestones.

• Track record of implementing process improvements to increase efficiency and effectiveness.