Clinical Operations Consultant

Lyra Health · Mumbai, India · 10d ago

Mid levelOn-siteStrategy & Management Consulting

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

The Clinical Operations Associate serves as the primary operational backbone for Lyra's onsite clinic network, customer training initiatives, and intake workflows in India. Reporting to the Network Operations Manager, this role oversees end-to-end clinic logistics, clinician onboarding, shift rotas, and appointment turnaround times while managing client and affiliate escalations. Additionally, the position drives customer training request intake, handling feasibility assessments, scheduling, platform setup, and post-session feedback evaluation. Requiring a clinical background—such as a degree in Psychology, Counseling, or Social Work—and at least two years of healthcare administrative experience, the associate ensures operational compliance, seamless cross-functional communication, and data accuracy across all service delivery channels.

Key Responsibilities:

Onsite Clinic Management & Coordination:

Serve as the primary point of contact for the operational aspects of Lyra’s Onsite Clinics in India, under the guidance of the Clinical Operations Manager.

Coordinate the scheduling and logistical arrangements for Onsite Clinic operations, including room bookings, IT setup, and material preparation.

Manage communication between Lyra, the client, and the clinicians involved in Onsite Clinics.

Support the onboarding of clinicians for Onsite Clinic engagements, ensuring they have the necessary information and resources.

Track and manage clinician availability and capacity for Onsite Clinic assignments.

Assist in the collection and reporting of key operational metrics related to Onsite Clinics.

Support the implementation of clinical and operational protocols specific to Onsite Clinics.

Liaise with administrative and support teams to ensure the smooth functioning of Onsite Clinic operations.

Training Request Coordination:

Serve as the primary point of contact for the intake and initial processing of training and workshop requests from Lyra’s Onsite Clinic customers in India.

Coordinate with internal clinical teams and external trainers to assess the feasibility and scope of customer training requests.

Manage the scheduling and logistical arrangements for customer-facing training sessions, workshops, and webinars, including venue booking (if applicable), virtual platform setup, and material preparation.

Communicate training schedules, content outlines, and logistical details to customer contacts.

Track and manage customer participation in scheduled training sessions.

Assist the Clinical Operations Manager in developing tailored training proposals and materials for customers.

Support the collection of feedback from customers on training sessions and assist in the evaluation of training effectiveness.

Maintain organized records of customer training requests, schedules, and feedback.

Liaise with client success and account management teams to ensure seamless coordination of customer training initiatives.

Intake Team management:

Creating monthly Rota to allocate duties

Ensure supervision on successful completion of shifts and data recording in timely manner

Ensure smooth communication on slack to avoid missing on any data capturing and scheduling of sessions

TAT for appointment schedule

Timely preparation of report of intake referrals

Ensure support on escalation from client/ affiliate with regards to appointment with 100% resolution

Hub referral appointment schedule by the team within a given deadline.

General Clinical Operations Support:

Provide administrative and operational support to the Network Operations Manager on various projects and initiatives.

Assist in the preparation of reports, presentations, and other documents as needed.

Maintain organized records and documentation related to Onsite Clinics, training, and critical incidents.

Participate in team meetings and contribute to the overall efficiency of the clinical operations function.

Support the implementation of new operational processes and tools.

Qualifications:

Degree or diploma in a clinical field, e.g., Psychology, Counseling, Social Work.
Minimum of 2 years of experience in an administrative or coordination role, preferably within a healthcare or mental health setting.
Experience in coordinating events, training programs, or logistical arrangements is highly desirable.
Strong organizational and time management skills with a proven ability to manage multiple tasks simultaneously.
Excellent communication (written and verbal) and interpersonal skills.
High level of attention to detail and accuracy.
Ability to work independently and as part of a team.
Strong problem-solving skills and the ability to take initiative.
Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Understanding of confidentiality and data privacy principles.
Experience working with clinical teams or in a clinical environment is an advantage.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Clinical Operations Consultant

Key Responsibilities:

Qualifications:

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