Finance Operations Team Lead (Commission Collections), Chase Travel

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

Keep revenue moving and operations running smoothly by leading a commission collections team that partners closely with finance and internal stakeholders. You’ll combine hands-on collections execution with team coaching, process discipline, and clear reporting. If you enjoy bringing structure to fast-moving workflows and improving how teams track and recover receivables, this role offers meaningful impact and ownership.

Job summary
As a Commission Collections Supervisor in the Commission Collections team, you will lead day-to-day collections activities to support timely invoicing, payment follow-up, reconciliation, and accurate reporting. You will guide a small team, coordinate with finance partners, and help maintain consistent operating routines across daily, monthly, and annual cycles. You will also drive issue resolution through ticketing/workflow tools while improving visibility into progress, aging, and performance.

Job responsibilities

• Monitor and respond to a shared email inbox and ticketing queue to ensure timely follow-up and issue resolution
• Review the day’s calendar and prioritize work and meetings to maintain service levels and deadlines
• Prepare and send invoices and payment follow-ups for assigned accounts, ensuring accuracy and completeness
• Coordinate with finance partners to confirm receipts (e.g., checks and wire transfers) and update daily cash tracking
• Provide electronic payment links through approved tools when requested and ensure proper documentation is retained
• Track assigned workflows (e.g., cooperative marketing and commission requests) in an approved work management tool and drive completion before month-end close
• Ensure the team maintains accurate dashboards and shared trackers, and that required entries are completed in the commission management system prior to close
• Run and distribute monthly commission progress and operational metrics reports to internal stakeholders, highlighting exceptions and trends
• Perform monthly reconciliations between the commission management system, workflow tools, and trackers; escalate discrepancies through defined channels
• Review aging items, drive remediation plans with team members, and document updates and next steps
• Lead team routines including monthly performance check-ins, escalation discussions, annual scheduling planning, and year-end reporting aligned to team goals

Required qualifications, capabilities and skills

• Minimum of 4 years in billing, accounts receivable, collections, commission processing, or a closely related operations function

• Minimum 1 year of experience leading work, mentoring teammates, or serving in a team lead capacity

• Demonstrated experience supervising, coaching, and performance-managing a small operations team
• Experience preparing invoices, following up on payments, and resolving billing/collections exceptions with internal and external stakeholders
• Strong reconciliation skills and attention to detail when matching payments, invoices, and supporting records
• Proficiency in Microsoft Excel and comfort working with operational reports and dashboards
• Experience using a ticketing system and/or workflow management tool to track, prioritize, and document work
• Clear written and verbal communication skills, including the ability to write professional payment follow-ups and summarize status for stakeholders
• Strong time management skills with the ability to execute daily routines while meeting month-end deadlines
• Sound judgment and discretion when handling sensitive financial and customer information
• Continuous improvement mindset with experience standardizing processes and reducing recurring exceptions
• Availability to work on a night shift schedule

Preferred qualifications, capabilities and skills

• Experience supporting commission collections in a service-based environment (e.g., travel, hospitality, or agency operations)
• Experience with business intelligence tools (e.g., Power BI) and creating or maintaining operational metrics
• Familiarity with electronic signature and payment-link platforms (e.g., DocuSign or similar)
• Experience with commission management systems and month-end close support
• Experience collaborating closely with accounts receivable, accounts payable, and analytics partners
• Experience maintaining shared documentation and trackers in a collaboration platform (e.g., SharePoint or similar)
• Experience leading team routines (monthly performance reviews, escalations, and planning calendars) in a structured operating model

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months. 

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource (HR) Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if you’re unsure about your eligibility for an internal application.

Make sure your profile is updated in the new me@jpmc > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.