Experience Design, Senior Associate

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. 

As an Experience Design Senior Associate in Healthcare Payments, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

J.P. Morgan Healthcare Payments powers better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. We support healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.

Job responsibilities:

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices 
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction 
• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making 
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users 
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings 
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking 

Required qualifications, capabilities, and skills:

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services 
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma and Adobe Creative Suite) 
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels 
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making 
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experience
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Preferred Qualifications:

• Curiosity driven exploration of AI in design-actively experimenting with generative and assistive AI to accelerate ideation, and system exploration while maintaining brand integrity. 
• Prior experience in healthcare, fintech, SaaS, or payments
• Experience with coding and troubleshooting HTML, CSS, JavaScript, or jQuery a plus.