Director, Reporting, Advanced Analytics and Automation

The Global Risk Intelligence & Technology (GRIT) team supports Financial Risk Digital Enablement (FRDE), a global function that delivers foundational risk programs and insights for managing Market, Liquidity, Model, and Reinsurance Credit Risks across Manulife. We are seeking a Director, Reporting, Advanced Analytics and Automation (RAA) to provide strategic and technical leadership in advancing financial risk reporting, analytics, automation, and AI capabilities, translating complex risk and business challenges into innovative solutions that support enterprise risk oversight and informed decision-making.

This role sits at the intersection of data, technology, governance, and operations. You will collaborate with partners across actuarial, finance, risk, and engineering to streamline reporting processes, reinforce controls, and evolve our analytics ecosystem using tools such as Power Platform, Azure Databricks, and emerging GenAI capabilities.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.  

Key Responsibilities

Reporting to Global Head of Reporting, Advanced Analytics and Automation (RAA), the Director’s responsibility will be to deliver ongoing enhancements to reporting and analytics in support of the Market, Liquidity, Model, and Reinsurance Credit Risks risk management programs. This includes automation and preparation of ongoing established reports and ad-hoc requests for delivery to the Company’s Chief Risk Officer, executive and Board risk committees, support in building GenAI practices and engines for risk intelligence and any corresponding data related processes. The incumbent will work primarily with Group Financial Risk and other functions across the Company.

Key responsibilities include, but are not limited to:

• Drive the advancement of risk intelligence capabilities, championing innovative approaches to monitoring, forecasting, and communicating financial risk insights to senior management and governance committees.

• Execute the design and delivery of executive-level dashboards, analytics platforms, and self-service capabilities that provide timely, actionable insights and enhance risk-based decision-making.

• Provide thought leadership in the adoption of advanced analytics, artificial intelligence, and GenAI, identifying opportunities to transform risk reporting, automate processes, improve data quality, and enhance operational effectiveness.

• Establish and promote best practices for data governance, controls, model transparency, and risk management, ensuring all reporting and analytics solutions meet enterprise standards and regulatory expectations.

• Lead a high-performing team of analytics, reporting, and automation professionals, fostering a culture of innovation, technical excellence, continuous learning, and stakeholder-centric delivery.

• Drive continuous improvement and modernization of financial risk technology solutions, balancing strategic transformation initiatives with operational resilience, platform sustainability, and evolving business needs.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Data Analytics, Engineering, Finance, Mathematics, Statistics, or a related field.

• 8-10+ years of relevant experience in any of the fields in analytics, automation, digital transformation, or risk technology functions.

• Experience with financial risk management and regulatory frameworks, including OSFI E-23 (Model Risk Management), OSFI E-21 (Operational Risk Management and Resilience), OSFI B-13 (Technology and Cyber Risk Management), IFRS 17, LICAT and evolving AI governance and model risk management standards, is considered an asset. Familiarity with enterprise risk governance, model lifecycle management, model inventory and validation processes, data governance, and risk oversight frameworks within large financial institutions is highly desirable.

• Advanced proficiency in Power Platform, including Power BI, Power Apps, Power Automate, and Dataverse, with experience designing enterprise-grade solutions.

• Strong hands-on experience developing enterprise-scale dashboards, reports, and data visualizations using Power BI, including advanced DAX, Power Query, and data modeling techniques, with experience integrating and analyzing data from Azure Databricks and other cloud-based data platforms.

• Demonstrated experience building low-code and pro-code applications, workflow automations, and integrated business solutions using Power Apps and Power Automate.

• Experience designing, deploying, or supporting AI-powered solutions, including Microsoft Copilot, Copilot Studio, AI Builder, Agentic AI, AI agents, or similar intelligent automation platforms.

• Proficiency in SQL, Python, or other programming languages for data analysis, automation, system integration, and advanced analytics use cases.

• Knowledge of financial services, insurance, banking, risk management, governance, or regulatory reporting processes is highly desirable.

• Strong stakeholder management and consulting skills, with the ability to translate business requirements into scalable technology solutions and influence adoption across multiple functions.

• Proven ability to lead end-to-end solution delivery, manage multiple priorities, and drive continuous innovation through analytics, automation, artificial intelligence, and emerging technologies.

• Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.

What you will gain from this experience

• Lead high-impact transformation initiatives that shape how financial risk is monitored, governed, and reported across a global organization.

• Develop expertise in emerging technologies, including Generative AI, AI Agents, Agentic AI, Copilot Studio, Power Platform, and advanced analytics, while applying them to complex business and risk challenges.

• Partner with senior leaders across Risk, Finance, Technology, and Operations, gaining exposure to enterprise decision-making and strategic priorities.

• Strengthen your ability to translate complex data, risk, and business concepts into actionable insights and executive-level messaging that influence decisions.

• Deepen your understanding of financial risk management, including market risk, liquidity risk, model risk, and reinsurance risk within a global financial institution.

• Build a strong enterprise network and leadership profile through collaboration with key stakeholders and contributions to strategic risk, analytics, and digital enablement programs.

• Gain a unique perspective on how risk management, technology, data, and AI come together to support the organization's long-term strategy and resilience.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.