Manager, Financial Systems and Control

The Financial Systems and Control Manager is responsible for supporting product setup, accounting model development, ledger setup, data testing, downstream system impact assessment and production support for International HNW and related product/data activities, while also providing ad hoc support for projects related to the GHNW business. This role requires a finance professional with strong analytical ability, accounting understanding, data orientation, and the ability to work closely with Product, Admin System, Finance Operations, Commissions, New business Operations, Actuarial, Technology and reporting teams to ensure product and data changes are appropriately reflected in accounting and reporting processes.

Position Responsibilities:

1) Product setup and accounting model support

• Review product features, requirements and specifications, and consult with product and admin system teams to understand product features.

• Assess commonality with existing products and assess policy administration system platform, including system architecture and transaction codes in relation to accounting.

• Support the design and development of accounting models for new products.

• Review accounting models with stakeholders in other areas, including Finance Operations and Commissions, and support sign-off on accounting models.

2) Ledger, inventory and downstream system setup

• Support general ledger setup, including opening new accounting units and updating the Product Master listing.

• Support inventory system setup and configuration for new products.

• Assess downstream system impacts, including Commissions, Accounting Data Hub and existing file extracts.

• Participate in product launch, product team, admin system team and review meetings as needed.

3) Testing and implementation support

• Develop and execute testing strategy and duration for admin system files, extract files, commissions, inventory system and general ledger posting.

• Process admin system GL and support negative testing.

• Process GL and transaction extracts in the product testing database and generate reconciliation of actual accounting against target accounting; investigate discrepancies and report defects where identified.

• Load/process admin inventory monthly files to the Inventory system, and report loading issues to the appropriate party.

• Run reports from testing; review and investigate detected defects

• Review commission system GL extracts manually and ensure they correspond with the accounting model and that commission expenses are reasonable based on premiums.

• Review fund admin system accounting output from daily cycle testing against the GL admin system accounting file and report issues identified.

• Support sign-offs for accounting model, testing strategy, go-live and warranty; perform additional rounds of testing as needed to resolve defects.

4) Production support, audit and data requests

• Gather policy-level data from the subledger to support General Ledger balances.

• Coordinate with the admin Business Support Production team to obtain policyholder-related data based on auditor or regulator requests.

• Provide information to the International HNW Financial Reporting team and respond to auditor/regulator inquiries as needed.

• Train business users on data extraction from the subledger for use in variance investigations.

• Assist with identifying issues and recommending solutions to resolve admin system data issues.

• Open or submit tickets to the admin Business Support Production team to report defects.

• Support admin system testing and recommend sign-off of fixes by reviewing testing results related to inventory production issue fixes.

• Coordinate and provide scripts or screenshots to internal and external auditors.

• Support market conduct, surveys, compliance support and ad hoc data requests.

5) Stakeholder management and leadership

• Work closely with Product & Data Management, Accounting & Reporting, Admin System, Product, Policy, Operations, Controls, Expense, Finance and Investment stakeholders.

• Maintain effective collaboration with US-based system support teams where applicable.

• Support GHNW projects, Treasury activities under direction of the portfolio lead

Required Qualifications:

• Bachelor’s degree in Finance, Accounting, Information Systems, Data Analytics, or a related field.

• Professional accounting qualification or progress toward CPA / equivalent qualification is preferred.

• Minimum of 6+ years relevant experience in finance, insurance accounting, product implementation, data management, financial systems, reporting operations or related roles.

Preferred Qualifications:

• Good understanding of accounting concepts, product setup, ledger posting, reconciliations and insurance data flows.

• Strong analytical and data skills, with ability to review transaction codes, accounting outputs, file extracts and downstream system impacts.

• Strong attention to detail and ability to investigate discrepancies between actual accounting and target accounting.

• Good understanding of testing, defect resolution, sign-off processes and production support.

• Ability to work collaboratively with Product, Admin System, Finance Operations, Commissions, Accounting Data Hub, Inventory, Actuarial, Technology and Reporting teams.

• Strong documentation and communication skills.

• Experience with insurance admin systems, ledger feeds, subledger data, inventory systems, product testing or finance transformation projects would be an advantage

• Proficiency in Microsoft Office and relevant finance/data systems; enthusiastic about adopting automation and technology-enabled process improvement.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid