Quality Engineering Lead

This role offers a unique opportunity to lead quality engineering for Manulife’s Global Operations and Marketing Technology, driving excellence across digital technologies! By ensuring robust testing frameworks and automation practices, the lead directly contributes to our mission of delivering secure, scalable, and high-performing digital experiences to customers worldwide. The individual will have the opportunity to experience modern cloud technologies, collaborate across regions, and contribute to crafting global standards. This is a high-impact role that blends technical leadership with strategic execution in a fast-evolving digital landscape!

Position Responsibilities:

• Develop and implement quality engineering automation to enhance the overall quality and reliability of software products
• Design and implement automated test strategies for AEM Cloud applications using tools such as Selenium, BrowserStack, TestNG, JUnit, Cypress, etc.
• Establish processes & tools to maintain automation scripts and generate reports for faster bug tracking & reporting
• Analyze automation results and investigate failures
• Develop test patterns to evaluate the solutions for performance, scalability, and reliability
• Drive software development process to ensure quality-centric methodologies; captures, records, and implements leading practices for continued QA improvements
• Prepare and deliver formal quality audit reports
• Identify critical metrics for product quality and tracks the identified quality assurance metrics, such as defect densities, defect frequency, and first-time pass rate
• Collaborate with multi-functional teams including developers, product managers, and DevOps to define quality standards and integrate testing into CI/CD pipelines (e.g., using Jenkins, GitHub Actions, Azure DevOps, etc.)
• Collaborate with AEM developers to validate component-level functionality, content authoring workflows, and integration points with backend services
• Control, update and distribute new and revised quality standards and technical changes
• Oversee the setup and maintenance of test environments, including cloud-based testing infrastructure and service virtualization
• Stay up-to-date on the latest frontend and backend technologies and trends, consistently improving skills and competencies to address diverse application challenges
• Mentor and guide other team members on QA/QE practices, fostering a culture of continuous improvement and innovation in testing practices
• Develop and maintain automated test suites for functional, regression, performance, and security testing across web and mobile platforms

Required Qualifications:

• 10–15 years of progressive experience in Quality Engineering, Software Testing, or Quality Assurance, with a strong track record in large-scale, complex software environments
• Proven experience in testing Adobe Experience Manager (AEM) Cloud applications, including Sites, Assets, and integrations
• Familiarity with closed system and known testing practices and open-source testing frameworks
• Experience in developing and performing manual / automated tests
• Hands-on experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps
• Familiarity with version control systems like Git and code review tools
• Proficient in writing tools and automation scripts
• Excellent communication and leadership skills with the ability to influence and drive quality initiatives across teams

Preferred Qualifications:

• Strong proficiency in Selenium WebDriver, TestNG, JUnit, Cypress, and Postman/Swagger for API testing
• Experience with BrowserStack, Sauce Labs, SiteImprove or similar cross-browser testing platforms
• Understanding of performance testing tools such as JMeter, LoadRunner, or Gatling is a plus
• Knowledge of security testing tools like OWASP ZAP or Burp Suite is a plus
• Ability to apply specific tools and techniques for Data and ML applications
• Ability to implement and improve QMS processes using SDLC leading practices
• Knowledge in developing cloud-based applications
• Understand cloud fundamentals

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.