Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)

Overview: 

Aspartof the Customer Experience and The Way We Work Enablementorganization within Enterprise Platforms,theProduct Owner IIownscustomer/employee research and portfolio managementproducts.Representing the voice of the customer and stakeholders whilealsoaligning with business strategy, the Product Owner II definesand articulatesnew opportunities,working in close concert with key stakeholders, including senior leadership andadedicated agile team. Theydefinetheproduct vision and roadmap, prioritize the backlog, anticipate client needs,and serve astheprimary communicator between stakeholders and teams while evaluating product progress at each iteration. 

Location:

This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:

• 345 Main Street, Buffalo, NY

• 115 Federal Street, Boston, MA

• 1 Light Street, Baltimore, MD

• 1350 I Street NW, Washington, DC

• 1100 North Market Street, Wilmington, DE

• 277 Park Avenue, New York, NY

• 850 Main Street, Bridgeport, CT

• 77 Pine Street, Burlington, VT

Primary Responsibilities: 

• Build and ownthevision,roadmap, and backlog of theQualtrics,User Zoom, User Research, and User Interviews customer/employee research suite andService NowSPM, the enterprise portfolio managementtool.

• Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.

• Work directly with the delivery team to create appropriateanalyticsand other communication tools for internal team and stakeholder use to show progress.

• Participate in all team activities and ceremonies.

• Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.

• Understand and engage with your customers.

• Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design. 

• May act on behalf of the Senior Product Ownerduringabsences.

• Promote an environment that supports belonging and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

• Complete other related duties as assigned

Managerial/Supervisory Responsibilities: 

No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment.

Education and Experience Required: 

Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experience.

Education and Experience Preferred: 

• Prior experience prioritizing across competing priorities and quickly-changing landscape

• Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes

• Understanding of Design Thinking principles

• Knowledge of product design and development best practices

• Knowledge of Agile and Lean principles and practices

• Experience working in partnership with user experience teams on product design

• Experience developing/managing digital capabilities

• Strong verbal and written communication skills

• Specific subject matter expertise as required by assigned product