2027 Enterprise Operations Development Program- Homeowner Assistance Center (LM Controls, System Admin and Portfolio Reporting)
M&T Bank · Getzville, United States · 2d ago
Overview:
The Customer Asset Management (CAM) Operations Development Program enables participants to gain in-depth professional and analytical experience and development of leadership and collaborative skills through a defined and customized immersive rotational program. Program participants will become technically proficient in core business processes within the CAM division.
Department Overview
The LM Controls, System Admin and Portfolio Reporting Department is responsible for supporting internal business units, insurers, and investors by providing accurate, timely, and reliable data and responses to audits and bulletin closures on delinquent mortgage accounts to reduce bank exposure and losses. This team also strives to improve communication with borrowers.
Department Functions:
Communication Control
- Coordinate the review and implementation of updated investor/insurer/state/federal regulation changes.
- Coordinate internal and external LM audit reviews.
- Draft and maintain all communications sent to borrower.
Systems Administration
- Support internal business units, by reviewing and implementing system enhancements.
- Maintain all internal scripting, reporting and access requests as well as facilitate inbound and outbound service transfers.
Portfolio Reporting
- Provides accurate default mortgage coding information to FHA, VA, USDA, Fannie Mae, Freddie Mac, and various private investors monthly. Reporting accuracy has a direct effect on our investor servicer ratings.
Title
- Reviews the title product and coordinates with borrowers and title vendors to provide curatives for proper title clearance so modifications can be completed.
Primary Responsibilities:
- Complete a series of job rotations, over a set time frame in multiple disciplines, to gain a broader understanding of the roles, how they are utilized at the Bank, and how they work together to deliver solutions and services to internal and external customers
- Manage pipeline of loans ensuring operational processes are completed timely and accurately
- Perform reviews of loans confirming a quality level within the Company’s risk appetite
- Work in customer contact or back-office roles depending upon the preference and skill set of the candidate
- Develop and produce routine departmental reports and spreadsheets, including but not limited to, project analyses, historical reporting and financial analyses.
- Complete data review, research and/or reconciliation.
- Participate in Customer Asset Management Operations Development Program activities.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required:
- Bachelor’s or Master’s degree
- Minimum Cumulative GPA of 3.0
- Up to 1 years' work experience
- Outstanding written and verbal communication skills
- Demonstrated interpersonal skills
- Demonstrated analytical skills
- Demonstrated computer skills
- Prior work/internship experience
- Work Visa Sponsorship not offered for this role