CRM Consultant

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Key Responsibilities:

• Lead the design, development, customization, and enhancement of Microsoft Dynamics 365 CRM/CE solutions.
• Develop and maintain plugins, custom workflow activities, business process flows, web resources, custom APIs, and client-side extensions using C#, .NET, and JavaScript/TypeScript.
• Configure and customize Dataverse tables, forms, views, dashboards, relationships, business rules, security roles, teams, and field-level security.
• Design and implement Power Platform solutions using Power Apps, Power Automate, and Power Pages, where applicable.
• Build and support integrations between Dynamics 365 CRM and enterprise systems using REST APIs, Dynamics 365 Web API, Azure Functions, Logic Apps, API Management, and Azure Service Bus.
• Perform technical analysis, solution design, effort estimation, impact assessment, and prepare technical design documentation.
• Provide L2/L3 support for incidents, service requests, production defects, performance issues, and problem management within an Application Management Services (AMS) environment.
• Lead troubleshooting, root cause analysis, defect resolution, performance optimization, and continuous improvement initiatives.
• Manage solution packaging, environment migrations, data migration activities, release deployments, and post-production validation across Development, Test, UAT, and Production environments.
• Implement and maintain CI/CD pipelines, source control, automated deployments, and Application Lifecycle Management (ALM) practices using Azure DevOps, Git, and Power Platform Pipelines.
• Conduct code reviews and enforce development standards focused on security, maintainability, performance, scalability, and reusability.
• Collaborate with functional consultants, solution architects, testers, project managers, support teams, and business stakeholders throughout the project lifecycle.
• Mentor junior developers, provide technical guidance, and contribute to knowledge sharing and capability development within the team.
• Monitor Microsoft Dynamics 365 and Power Platform updates, assess their impact, and recommend relevant technical enhancements and best practices.

Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills:

• 5+ years of overall IT experience, with strong hands-on expertise in Microsoft Dynamics 365 CRM/CE development and support.
• Strong experience with Dynamics 365 Sales and Customer Service modules; exposure to Marketing or Field Service modules is an added advantage.
• Expertise in C#, .NET, JavaScript/TypeScript, Dynamics 365 SDK, plugins, custom workflow activities, web resources, Custom APIs, and Dynamics 365 Web API.
• Strong knowledge of Microsoft Dataverse, model-driven applications, Power Apps, Power Automate, business process flows, and solution lifecycle management.
• Experience with Dynamics 365 security models, including business units, security roles, teams, access teams, hierarchy security, and field-level security.
• Hands-on integration experience using REST APIs, OData, Azure Functions, Logic Apps, API Management, Azure Service Bus, and enterprise middleware solutions.
• Experience with FetchXML, SQL Server, data migration, data import/export, data reconciliation, and integration error handling.
• Experience with Azure DevOps, Git, CI/CD pipelines, Power Platform ALM, managed solutions, environment variables, and deployment automation.
• Strong understanding of solution architecture, design patterns, secure coding practices, performance optimization, scalability, and maintainability.
• Experience working within AMS (Application Management Services) environments, including incident, problem, change, release, SLA, and continuous improvement management.
• Ability to create technical specifications, solution design documents, deployment guides, support documentation, and knowledge base articles.
• Strong analytical, troubleshooting, communication, stakeholder management, and technical leadership skills.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

Preferred Skills:

• Experience with Power Pages, Canvas Apps, custom connectors, Power Apps Component Framework (PCF) controls, and Microsoft Copilot Studio.
• Experience with Azure Key Vault, Application Insights, Microsoft Entra ID, managed identities, and secure integration patterns.
• Knowledge of SSIS and KingswaySoft for Dynamics 365 data migration and integration.
• Experience with XrmToolBox, Plugin Registration Tool, Ribbon Workbench, Configuration Migration Tool, and other Dynamics 365 utilities.
• Exposure to Dynamics 365 Field Service, Customer Insights, Customer Service Workspace, omnichannel solutions, or contact center capabilities.
• Experience delivering enterprise-scale, multi-region, multilingual, or multi-business-unit Dynamics 365 implementations.
• Knowledge of governance frameworks, Data Loss Prevention (DLP) policies, Power Platform Center of Excellence (CoE) best practices, and platform capacity management.
• Experience with Agile delivery methodologies, estimation, technical governance, release planning, and production transition activities.
• Relevant Microsoft certifications in Dynamics 365, Power Platform, and/or Azure are highly desirable.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.