Associate Director, Customer Technology Advisor - AI Expert
Kyndryl · Petaling Jaya, Malaysia · 17d ago
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Your role
As an Associate Director, Customer Technology Advisor – AI Expert, you will serve as a trusted advisor to enterprise clients, helping them translate business challenges into transformative AI, data, and digital solutions.
You will work closely with senior technology and business leaders to identify opportunities, shape solutions, and deliver strategic technology recommendations that drive business outcomes. Leveraging your expertise in Artificial Intelligence, Generative AI, Data & Analytics, and Cloud technologies, you will guide customers throughout their transformation journey, from strategy and envisioning through solution design and implementation planning.
This role combines executive stakeholder engagement, consultative selling, technology leadership, and solution architecture, making it ideal for professionals who are passionate about both innovation and customer success.
What you will do
Serve as a trusted advisor to CIOs, CTOs, CDOs, and senior business stakeholders, helping define AI, data, and modernization strategies.
Lead executive workshops and discovery sessions to translate business priorities into actionable transformation roadmaps.
Shape and design enterprise AI, Data & Analytics, and Generative AI solutions that deliver measurable business outcomes.
Advise clients on modern data architectures, AI adoption, governance, responsible AI, and emerging technology trends.
Identify, qualify, and shape strategic AI and digital transformation opportunities across key customer accounts.
Collaborate with sales, consulting, and delivery teams to develop solution strategies, proposals, and transformation pursuits.
Provide technical leadership and strategic direction throughout the customer engagement lifecycle.
Mentor and collaborate with architects, consultants, and technology specialists to drive innovation and customer success.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills & Experience
Extensive experience in AI, Data & Analytics, Cloud, Digital Transformation, or Technology Consulting environments.
Demonstrated success engaging with executive stakeholders and influencing strategic technology decisions.
Experience designing and positioning enterprise technology solutions within complex customer environments.
Strong knowledge of one or more of the following domains:
Artificial Intelligence & Machine Learning
Generative AI
Data & Analytics Platforms
Data Modernization
Cloud Transformation
Automation & Intelligent Operations
Ability to communicate complex technical concepts to both technical and business audiences.
Experience supporting business development, technology advisory engagements, or consulting-led transformation initiatives.
Preferred Skills & Experience
Experience working within industries such as Financial Services, Telecommunications, Manufacturing, Public Sector, Retail, or Healthcare.
Knowledge of modern AI ecosystems and frameworks including Generative AI, Retrieval-Augmented Generation (RAG), and Agentic AI solutions.
Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
Professional certifications in Cloud, AI, Architecture, IT Service Management, or related disciplines.
Passion for innovation, emerging technologies, and helping organizations realize business value through digital transformation.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.